Overview
Work History
Education
Skills
Timeline
Generic

Krista Brown

Delevan,NY

Overview

26
26
years of professional experience

Work History

Direct Support Professional

Sasinc
Elma, NY
08.2006 - Current
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Recorded client status progress and challenges in logbooks and reports.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to doctors' appointments and social outings.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Monitored health and well-being of clients and reported significant health changes.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Assisted individuals in learning and developing new skills.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted individuals in development of social skills to become integrated in community.
  • Provided guidance and support to ensure safety of individuals served.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Used approved crisis intervention techniques in emergency situations.
  • Transported clients to doctor's appointments and errands.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Facilitated social interactions between participants and their peers in the community.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Consulted with client care team to continually update care plans.
  • Assisted clients with maintaining good personal hygiene.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted in planning and implementing recreational activities for participants.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Contributed to case reviews of client status and progress.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Followed care plan and directions to administer medications.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed routine maintenance and repair.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

Walmart
Springville, NY
05.1999 - 08.2006
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed positive relationships with customers through friendly interactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.

Education

GED -

Springville Griffith Institute High School
Springville, NY
07-1999

Skills

  • ADL support
  • Client documentation
  • Transportation
  • Conflict resolution
  • De-escalation techniques
  • Report generation
  • Medication administration
  • Charting and documentation
  • Problem-solving
  • Quality program protocols
  • Support plan management
  • Positive reinforcement
  • Patient care
  • Health services
  • Mobility assistance
  • Multitasking and organization
  • Goal setting
  • Client safety and first aid
  • Patient assessments
  • First aid and CPR
  • Hygiene assistance
  • Behavior redirection
  • Individualized support planning
  • Recreational activities
  • Record keeping
  • Care delivery
  • Safety monitoring
  • Life skills training
  • Nutrition support
  • Behavioral management
  • Compassionate caregiving
  • Verbal and written communication
  • Housekeeping tasks
  • Relationship building
  • Report writing
  • Behavioral support
  • Adaptive equipment use
  • Transportation assistance
  • Health and safety requirements
  • Therapeutic instruction
  • Daily living support
  • Healthcare
  • HIPAA compliance
  • Social skills development
  • Active listening

Timeline

Direct Support Professional

Sasinc
08.2006 - Current

Customer Service Representative

Walmart
05.1999 - 08.2006

GED -

Springville Griffith Institute High School
Krista Brown