Krista Brown
Delevan,NY
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Sasinc
Elma, NY
08.2006 - Current
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Recorded client status progress and challenges in logbooks and reports.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored client's well-being, safety and comfort under physician direction.
- Monitored health and well-being of clients and reported significant health changes.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted individuals in learning and developing new skills.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted individuals in development of social skills to become integrated in community.
- Provided guidance and support to ensure safety of individuals served.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Used approved crisis intervention techniques in emergency situations.
- Transported clients to doctor's appointments and errands.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Organized oral medications for clients following dosage and schedule requirements.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Facilitated social interactions between participants and their peers in the community.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Consulted with client care team to continually update care plans.
- Assisted clients with maintaining good personal hygiene.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted in planning and implementing recreational activities for participants.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Contributed to case reviews of client status and progress.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Followed care plan and directions to administer medications.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Walmart
Springville, NY
05.1999 - 08.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
Education
GED -
Springville Griffith Institute High School
Springville, NY07-1999
Skills
- ADL support
- Client documentation
- Transportation
- Conflict resolution
- De-escalation techniques
- Report generation
- Medication administration
- Charting and documentation
- Problem-solving
- Quality program protocols
- Support plan management
- Positive reinforcement
- Patient care
- Health services
- Mobility assistance
- Multitasking and organization
- Goal setting
- Client safety and first aid
- Patient assessments
- First aid and CPR
- Hygiene assistance
- Behavior redirection
- Individualized support planning
- Recreational activities
- Record keeping
- Care delivery
- Safety monitoring
- Life skills training
- Nutrition support
- Behavioral management
- Compassionate caregiving
- Verbal and written communication
- Housekeeping tasks
- Relationship building
- Report writing
- Behavioral support
- Adaptive equipment use
- Transportation assistance
- Health and safety requirements
- Therapeutic instruction
- Daily living support
- Healthcare
- HIPAA compliance
- Social skills development
- Active listening
Timeline
Direct Support Professional
Sasinc
08.2006 - Current
Customer Service Representative
Walmart
05.1999 - 08.2006
GED -
Springville Griffith Institute High School