Krista Brumagim

While employed at Hampton Watercraft and Marine as office manager for 25 years, I was responsible for management of varied aspects of business operations across different departments.

Hampton Watercraft & Marine is an award-winning, highly regarded dealership on the East End of Long Island, New York, representing prestigious brands such as Tiara Yachts, Boston Whaler, Fountain Powerboats, and Yamaha WaveRunner.

Executive Assistant to the Vice President

• Provided extensive support to Vice President in fast-paced environment.
• Managed phone calls, messages, memos and other correspondence on behalf of Vice President, ensuring clear and professional communication.
• Adept at assisting with processing and maintaining Vice President's schedule by scheduling appointments and coordinating meetings.
• Assisted with processing of yearly manufacturer dealer agreements, demonstrating strong attention to detail and adherence to deadlines.
• Effectively worked with Vice President to manage staff and sales-related responsibilities.
• Practiced high level of discretion and confidentiality when handling sensitive information.

Office Management

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Reviewed files and records to obtain information and respond to customer requests in relation to purchases and service records.
• Utilized judgment and initiative in handling confidential matters and requests.
• Managed office budget to handle inventory, postage and vendor services.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Coordinated and automated office operations for managing client correspondence, payment schedules and data communications to facilitate smooth daily activities and ensure customer satisfaction.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Administered and maintained proper documentation of employee personnel.
• Maintained internal ledgers in relation to facility repairs and maintenance.
• Collected and submitted all work related injury OSHA forms to main office.
• Keep up-to-date internal, shared calendar of scheduled vacations, service school attendance, boat shows and corporate events.
• Maintained effective collaboration with staff and management across all departments.
• Submitted yearly report to NYS Dept. of Environmental Conservation regulated anti-fouling bottom paint applications
• Maintain operational and facility permits with NYS DEC, NYS DMV, Suffolk County Health department, Suffolk County Weights and Measures, NYS D.O.T, and Southampton Town permits.
• Maintain gas and diesel logs as required by NYS DEC and SCHD for underground gas tank and above ground diesel & gas tanks.
• Worked with NYS DMV, NYS DEC, and Suffolk County Dept. of Health during scheduled / drop-in audits.
• Worked with high-end service department managing email communication for yearly winter storage season, ensured timely processing of contracts and accurate recording of information.
• Proactively engaged with service personnel to effectively coordinate boat fall haul and spring launch schedules, new boat orientations, and drop-off appointments.
• Created and managed work orders using Dockmaster, comprehensive database and invoicing system, for variety of service tasks such as new boat rigs, fall haul, winterization, and spring launch.
• Promptly relayed customers' questions and concerns to service manager for swift resolution.

Sales and Finance Management

• Processed all sales paperwork for location, including sales and brokerage agreements, New York State DMV paperwork, and US Coast Guard documentation paperwork.
• Collaborated directly with customers and banks to secure approvals for financing new and used marine loans.
• Generated loan documents and conducting loan closings, ensuring a smooth and seamless financing process for customers.
• Processed documents with banks, monitored funding, and managed paperwork for loan payoffs as required.
• Utilized the Dealertrack DMV processing system to process and print original boat and trailer registrations.
• Maintained compliance with NYS PSP Bureau requirements for title processing and required audits.
• Maintained required inventory in the NYS DMV Verify system.
• Collaborated closely with NYS DMV to ensure proper processing of titles and liens.
• Managed internal follow-up sales systems, fostering strong customer relationships beyond the initial sale.
• Processed warranty registrations of products in a timely manner and according to dealer agreements with manufacturers and vendors.
• Provided a customer-centric approach combined with a comprehensive understanding of sales and finance processes to contribute to overall operational efficiency and customer satisfaction.

Inventory Management

• Process and track new boat orders for dealership including stock and special orders.
• Receive and audit invoices for pricing and correct unit options.
• Update and maintain inventory sheets and database as units arrive.
• Work with monthly floorplan auditors to verify all units on floor plan at location, and title paperwork associated with each.
• Work with sales department to establish pricing structure and sales plan for units.

Accounts Receivables / Accounts payable

• Managed customer invoice process end-to-end, from creation and submission to payment reconciliation.
• Ensured accuracy in accounting systems by meticulously reconciling monthly statements for all accounts.
• Created customer accounts, processed and posted invoices, mailed/emailed monthly statements, received payments, and prepared bank deposits as required.
• Conducted monthly audits of delinquent accounts, contributing to effective collection efforts.
• Processed and submit all vendor invoices to main office for payment.
• Fostered strong relationships with vendors to ensure precise and timely payment application.

Dockage management

• Manage all aspects of dockage at 100 slip marina from initial inquiries to slip procurement.
• Maintained marina map to ensure accurate and efficient allocation of dockage spaces.
• Effectively communicated with potential customers, providing detailed information about marina and dealership services.
• Processed dockage contracts and payments, ensuring timely and accurate documentation.
• Maintained active contact with customers through weekly email communication, relaying upcoming marina events and activities to enhance customer engagement and satisfaction.
• Collaborated closely with sales and service teams to manage customer expectations and deliver exceptional service and enjoyable marina experience.

Miscellaneous

• Created and printed vinyl signage for boat and showroom displays, marina signs, custom boat names, dealership events and boat shows.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes for dealership events.
• Worked with marketing department to plan annual events at our location. From our Ladies at the Helm to our Take a Vet Fishing events, collaborative planning and execution was key to our successful events.