Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Krista Burbank

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Hooters
09.2024 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

OSHA Instructor Assistant

Triangle EHS
02.2023 - 11.2023
  • Enhanced learning experiences for students by utilizing multimedia resources in the classroom.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Supported lead instructors by preparing course materials, organizing lesson plans, and grading assignments.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
  • Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
  • Handled class records for attendance, assignment grades and course participation scores.

Cashier

Foymart
03.2014 - 11.2015
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier/Server

Smithfield's Chicken & BBQ
07.2012 - 09.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Johnston Community College
Smithfield, NC
06-2011

Skills

  • Customer service
  • Work ethic and integrity
  • Friendly and outgoing
  • Patience and empathy
  • Time management skills
  • Professionalism and courtesy
  • Computer skills
  • Effective communication
  • Collaborative teamwork
  • Organization and prioritization

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.

Languages

English

Timeline

Server

Hooters
09.2024 - Current

OSHA Instructor Assistant

Triangle EHS
02.2023 - 11.2023

Cashier

Foymart
03.2014 - 11.2015

Cashier/Server

Smithfield's Chicken & BBQ
07.2012 - 09.2014

High School Diploma -

Johnston Community College

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Krista Burbank