Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Krista Chaney

Irvine,KY

Summary

Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than two years of sobriety and ready to help others reclaim lives through use of proper services. Empathetic and proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Focused and ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.

Overview

18
18
years of professional experience

Work History

Certified Peer Support Specialist

New Vista Behavioral Health
09.2022 - Current
    • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
    • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
    • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
    • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
    • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
    • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
    • Attended classes and seminars to enhance knowledge of equipment and operating systems.

Waitress/Cashier

Pizza Hut
11.2018 - 08.2019
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Kept server areas clean and stocked to increase efficiency while working tables.
    • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
    • Greeted new customers, discussed specials, and took drink orders.
    • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Maintained customer satisfaction by clarifying questions about orders and specialty items.
    • Used cash registers and credit card machines to cash out customers.
    • Trained new waitstaff on proper food handling, customer service and safety procedures.
    • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
    • Folded napkins and prepared silverware sets to provide adequate supply for host station.
    • Trained new servers on restaurant policies and procedures.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Shift Manager

Dollar General
02.2017 - 10.2018
    • Trained and mentored new employees to maximize team performance.
    • Kept employees operating productively and working on task to meet business and customer needs.
    • Supervised employees and oversaw quality compliance with company standards for food and services.
    • Worked closely with team members to schedule breaks and shifts to meet state regulations.
    • Coached crew members to optimize performance and motivate toward more efficient work.
    • Cooperated with coworkers to improve customer experience and manage storefront.
    • Excelled in every store position and regularly backed up front-line staff.
    • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
    • Located and resolved problems with team production and performance to maintain consistent quality levels.
    • Oversaw loading and unloading of packages in warehouse.
    • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
    • Counted registers and cleaned and secured shop at end of shift.
    • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
    • Exercised composure under pressure and in escalated customer service scenarios.
    • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Daycare Worker

Playtime Daycare
08.2009 - 04.2010
    • Taught children to organize toys, wash hands, and share by leading by example.
    • Encouraged good behaviors using positive reinforcement methods.
    • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
    • Monitored entrances and exits to maintain safety and organized environments.
    • Distributed food, napkins, and beverages in preparation for snack time.
    • Maintained effective schedule balance between rest periods, active play, and instruction.
    • Enforced rules and managed behavior through developmentally appropriate discipline.
    • Developed age-appropriate activities and crafts to engage children.
    • Provided emotional support and guidance to children during difficult times.
    • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
    • Monitored children's activities to verify safety and wellbeing.
    • Read stories, sang songs and facilitated creative play.
    • Implemented daily routines and activities to stimulate and engage children.
    • Responded to inquiries from parents and guardians.
    • Assisted in potty training and toilet hygiene.
    • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Office Administrative Assistant

Madison Memorial Gardens
01.2009 - 05.2009
    • Responded to inquiries from callers seeking information.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Maintained office supplies inventory by checking stock and ordering new supplies.
    • Created and updated records and files to maintain document compliance.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
    • Created and maintained databases to track and record customer data.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
    • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Deputy Clerk of the Court

Administrative Office Of The Courts
06.2005 - 10.2008
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Collected court fees and fines and recorded amounts collected in Court Net.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Provided assistance to attorneys and court personnel in courtroom
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Prepared court orders and judgments for signature.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Stayed up-to-date on Kentucky laws and licensing requirements to complete accurate and efficient reviews.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.

Education

Associate of Science - Community Health Services

Sullivan University
Louisville, KY
07.2024

High School Diploma -

Estill County High School
Irvine, KY
05.2005

Skills

  • Communication Abilities
  • Planning Skills
  • Interpersonal Abilities
  • Rapport Building
  • Recovery Guidance
  • Relationship-Building Skills
  • Problem-Solving Skills
  • Substance Abuse Counseling
  • Interpersonal Communication
  • Skilled in Intake Interviewing
  • Community Resources and Education
  • Team Collaboration
  • Crisis Intervention
  • Emotional Support
  • Crisis Response
  • Coping Methods

Accomplishments

  • Collaborated with team in the development of the Leave Behind Program. Getting it up and running in two counties.
  • Achieved certification by completing CPI Nonviolent Crisis Intervention training with accuracy and efficiency.
  • Achieved CPR and First Aid Certification by completing Red Cross training with accuracy and efficiency.
  • Have created and maintained many community partnerships and close relationships. With many different organizations and facilities. In order to create a strong resource list.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Have completed many different trainings pertaining to Peer Support and community outreach and engagement. Have done a lot of work with the homeless population.

Timeline

Certified Peer Support Specialist

New Vista Behavioral Health
09.2022 - Current

Waitress/Cashier

Pizza Hut
11.2018 - 08.2019

Shift Manager

Dollar General
02.2017 - 10.2018

Daycare Worker

Playtime Daycare
08.2009 - 04.2010

Office Administrative Assistant

Madison Memorial Gardens
01.2009 - 05.2009

Deputy Clerk of the Court

Administrative Office Of The Courts
06.2005 - 10.2008

Associate of Science - Community Health Services

Sullivan University

High School Diploma -

Estill County High School

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Krista Chaney