Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
Krista Charles

Krista Charles

Software Engineer
Castle Rock,CO

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Strong organizational skills eager to secure entry-level Software Engineer position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Associate Product Software Engineer

Wolters Kluwer Health
06.2022 - 10.2023
  • Modeled new medical code systems and migrated existing Java application to Spring Boot 3.0 by gathering information and requirements for requests in Jira tickets to analyze scope of work and provide estimated LOE and time frames.
  • Emphasized importance of clear and concise requirements and agreed upon acceptance criteria of user stories.
  • Helped decrease time to release content by improving documentation and daily monitoring of systems.
  • Active participant in Agile ceremonies: daily scrum, story grooming, sprint retrospectives.
  • Managed branches in Bitbucket for local development and testing using IntelliJ. Created Pull Requests to merge in new code via CI/CD Pipelines.
  • Created SQL validation scripts to ensure all data was successfully modeled in new artifacts.
  • Documented processes and information to build and organize existing knowledge base on Confluence to allow knowledge sharing and decrease time to resolve bugs by helping to reduce knowledge silos.
  • Performed projects independently and collaborated with team on bug fixes in existing code.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Senior Technical Support Engineer

Oracle
08.2021 - 06.2022
  • Provided support routing tickets and provided customer-facing updates in Oracle MOS for Oracle CPQ.
  • Participated in Scrum, escalation, and troubleshooting meetings.
  • Provided Tier 2 Technical Support with timely updates to help customers troubleshoot unresolved issues and collaborate with appropriate internal teams.
  • Used problem-solving abilities to identify root cause of customer issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions and products.

Technical Support Engineer

RWS (Formerly SDL)
03.2016 - 08.2021
  • Provided Tier 2 Technical Support of On-Premises and SAAS applications to internal and external customers by troubleshooting and finding workarounds for issues involving installation, defects, REST APIs, UI’s, databases, and integrations.
  • Created SQL statements to query SQL database tables as part of troubleshooting and made updates as required.
  • Review Java stack trace and Tomcat logs for relevant errors to attach to tickets in Jira.
  • Filed defects via Jira and collaborated to provide examples in test environments.
  • Followed guidelines set by Engineering on steps to reproduce and provide logs and files as required.
  • Performed quality assurance tests on new software versions and patches before public release.
  • Helped pioneer KCS effort and provided guidance to colleagues on writing and formatting knowledge articles in Salesforce.
  • Continued to coach multiple people from numerous teams on best KCS practices by sending quality reviews and hosting monthly meetings.
  • Contributed to coaching and building KCS articles which reduced time to solve cases and improved customer ability to self resolve problems.
  • Participated in on-call rotations to deliver solutions to customers during weekend and evening hours.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Sr. Automation Associate

EOG Resources
01.2014 - 03.2016
  • Monitored and maintained SCADA systems for oil well monitoring, communicated with employees in the field, including during on-call rotations, to provide accurate and usable data
  • Created SQL statements to search and make bulk updates to data in Microsoft SQL Server Management Studio R2 database tables
  • Troubleshoot automated processes to identify where data validation failed and contact appropriate parties to resolve identified discrepancies
  • Updated XML Device Type Files to communicate via Modbus protocol to field devices
  • Followed Agile development practices by participating in daily Scrum meetings to help group reach weekly goals and plan future Sprints
  • Followed SDLC to collect user requirements, document requests, prioritize changes, and complete development
  • Worked in CygNet and XSPOC to add new devices, alarms, and configurations.
  • Worked varied hours to meet seasonal and business needs.

Release Coordinator

Dish
10.2013 - 12.2013
  • Reviewed ticket statuses in JIRA and verified with developers when expected completion time would be
  • Coordinated scheduled releases and updates.
  • Attended weekly meetings to record changes to interfaces between programs and relay changes to development team
  • Tracked ticket progress and checked with developers and DBAs as required to ensure ticket resolution in time for software releases.

Education

Master of Applied Science (MAS) - Web Design and Development

University of Denver
Denver, CO

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ

Skills

Java 8/Spring Framework

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Websites

Timeline

Associate Product Software Engineer

Wolters Kluwer Health
06.2022 - 10.2023

Senior Technical Support Engineer

Oracle
08.2021 - 06.2022

Technical Support Engineer

RWS (Formerly SDL)
03.2016 - 08.2021

Sr. Automation Associate

EOG Resources
01.2014 - 03.2016

Release Coordinator

Dish
10.2013 - 12.2013

Master of Applied Science (MAS) - Web Design and Development

University of Denver

Bachelor of Arts - Psychology

University of Arizona

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