Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Krista Charles

Queen Creek,USA

Summary

Experienced software engineer with a passion for learning and a proven history of leveraging both Agile and traditional methodologies to produce software solutions. Able to quickly acquire new skills and knowledge, adapt to many complex environments, and confidently manage competing tasks while working in a remote setting. Innovative software developer with experience in designing, developing, and implementing software solutions to address complex business issues. Skilled in multiple programming languages and frameworks, with a strong ability to adapt to new technologies quickly. Demonstrated success in improving system performance and enhancing functionality through strategic updates and modifications. Committed to collaborating closely with team members to achieve project goals and meet deadlines efficiently.

Overview

11
11
years of professional experience

Work History

Advanced Systems Engineer

Honeywell
Phoenix, US
04.2024 - Current
  • Ensured accurate documentation of evolving customer needs in ClearCase and ClearQuest.
  • Performed manual QA testing to validate solutions.
  • Engaged in Agile practices through active involvement in Scrums, Retrospectives, and PI Planning.
  • Served as key point of contact for testing areas, ensuring seamless execution.
  • Conducted regression and integration testing for quality assurance.
  • Conducted sessions for evaluating ClearQuest tickets. Manages transition of tickets with a focus on seamless processes.

Associate Product Software Engineer

Wolters Kluwer Health
Denver, US
06.2022 - 10.2023
  • Integrated technical solutions to address complex healthcare data modeling needs.
  • Used version control systems like Git and tools including Docker, Git Bash and Bamboo for branch management during local testing.
  • Contributed to microservice development through thorough code review processes.
  • Converted outdated code to modern framework.
  • Created SQL scripts for data validation.
  • Provided initial tier 3 support to address emerging issues.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.

Senior Technical Support Engineer

Oracle
Remote, US
08.2021 - 06.2022
  • Facilitated communication through timely customer-facing updates and efficient ticket resolution in MOS.
  • Collaborated in troubleshooting sessions to drive quick problem resolutions.
  • Collaborated with internal teams to ensure seamless issue resolution for customers.
  • Employed problem-solving skills to diagnose the core issues in customer concerns.

Technical Support Engineer

RWS, (Formerly SDL)
Superior, US
03.2016 - 08.2021
  • Delivered Tier 2 Technical Support for both internal and external customers for SAAS applications.
  • Investigated errors using Java stack trace, Tomcat logs, and Postman REST API calls for efficient ticket creation in Jira.
  • Conducted quality assurance testing on updated software versions and patches prior to release.
  • Pioneered key contribution in the KCS effort by coaching on knowledge base usage.
  • Developed and maintained comprehensive documentation for troubleshooting and system configurations.

Sr. Automation Associate

EOG Resources
Denver, US
01.2014 - 03.2016
  • Ensured accuracy of data through consistent monitoring and maintenance of SCADA systems.
  • Crafted sophisticated SQL statements to facilitate bulk data manipulation within Microsoft SQL Server.
  • Collaborated with relevant teams to address and resolve process breakdowns.

Education

Master’s of Applied Science (MAS) - Web Design and Development

University of Denver
Denver, CO

Bachelor of Arts (BA) - Psychology

University of Arizona
Tucson, AZ

Skills

  • Java Development
  • Spring Boot Development
  • C
  • Prioritization and Time Management
  • Jira Ticket Management
  • ClearCase, ClearQuest
  • Docker Proficiency
  • Version Control Proficiency
  • Autonomously Motivated
  • Continuous Integration/Continuous Delivery
  • Knowledge-Centered Services
  • Relational Database Expertise
  • Experienced in Microsoft Office Applications

Websites

Timeline

Advanced Systems Engineer

Honeywell
04.2024 - Current

Associate Product Software Engineer

Wolters Kluwer Health
06.2022 - 10.2023

Senior Technical Support Engineer

Oracle
08.2021 - 06.2022

Technical Support Engineer

RWS, (Formerly SDL)
03.2016 - 08.2021

Sr. Automation Associate

EOG Resources
01.2014 - 03.2016

Master’s of Applied Science (MAS) - Web Design and Development

University of Denver

Bachelor of Arts (BA) - Psychology

University of Arizona

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Krista Charles