Overview
Work History
Education
Skills
Timeline
Generic

Krista Christian

Tulsa,OK

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Hometown Service Center
07.2022 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Tracked customer service cases and updated service software with customer information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.

Customer Service Representative

Weed Man Lawn Care
08.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Supervisor

FMS
10.2017 - 07.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales Representative Supervisor

Rivera Tanning Salon
01.2013 - 09.2016
  • Implemented a reward system for top-performing sales representatives, boosting morale and encouraging healthy competition within the team.
  • Optimized sales strategies by analyzing performance data and adjusting tactics accordingly.
  • Reduced employee turnover by fostering a positive work environment where teamwork was prioritized over individual success.
  • Improved product knowledge within the team through regular training sessions, enhancing overall sales effectiveness.
  • Boosted sales performance by implementing effective training programs for the sales team.
  • Organized weekly meetings for the sales team to discuss progress, challenges, and best practices.
  • Set realistic yet challenging goals for sales representatives, inspiring them to reach their full potential.
  • Managed territory assignments efficiently, ensuring optimal coverage of all potential customers.
  • Expanded client base via targeted prospecting efforts and attendance at industry trade shows.
  • Conducted performance evaluations for each sales representative, providing constructive feedback for improvement.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing proactive solutions.
  • Increased average deal size through strategic upselling techniques taught during regular training sessions.
  • Composed and managed profitable contacts and broadened sales territories.
  • Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
  • Assisted in developing marketing materials that effectively communicated our products'' unique selling points to prospective customers.
  • Streamlined communication between departments, resulting in improved collaboration and increased efficiency.
  • Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
  • Collaborated with other department supervisors to ensure smooth operations across all areas of the company.
  • Generated new leads by conducting market research and identifying potential growth opportunities.
  • Mentored new hires on company policies, procedures, and best practices to expedite their integration into the team.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Education

High School Diploma -

Putnam City West High School
Oklahoma City, OK
05.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Conflict Resolution
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Complaint resolution
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Appointment Scheduling
  • Filing
  • Clerical Support
  • Sales expertise
  • Assertiveness
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account Management
  • Reading Comprehension
  • Spreadsheets
  • Quality Assurance Controls

Timeline

Customer Service Representative

Hometown Service Center
07.2022 - Current

Customer Service Representative

Weed Man Lawn Care
08.2020 - 06.2022

Supervisor

FMS
10.2017 - 07.2020

Sales Representative Supervisor

Rivera Tanning Salon
01.2013 - 09.2016

High School Diploma -

Putnam City West High School
Krista Christian