KRISTA COLAROSA
Brandon,FL
Summary
I am a reliable employee with time management and teaming abilities. I am dedicated to completing work on time and going above and beyond with each activity. I have excellent work ethic and attendance record. I am also dedicated to offering exceptional assistance to team members and clients along with being skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. I am positive and upbeat and have strong relationship building abilities.
Overview
7
7
years of professional experience
Work History
Nanny
Sittercity.com
Richfield, OH
09.2021 - 06.2023
- Serving as a nanny to two children between the ages of 2 and 5 year old
- Fulfill a general nanny description and perform all nanny duties and more such as cleaning up toys and disinfecting them, doing dishes and loading and unloading dishwasher, and walking the dogs
- I am also assigned to fulfill proper care, nurturing and play time with the infant
- Coordinate their day such as activities, meals, bath time and nap time
- Drive infants to and from daycare when needed
- Have also performed live in nanny duties for days or weeks at a time.
Director of Client Care
Ideal Image Medical Spa
Cuyahoga Falls, OH
08.2021 - 06.2022
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, pulling charts and filing
- Answer phones and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly target
- Assist with local marketing events as needed
- Act as liaison between face, skin, and body specialists and treatment providers
- Collect and handle payments
- Confirmation and follow up calls
- Knowledge of Salesforce such as data entry, usage etc
- Order office supplies
- Assist with new clinic openings as needed
Distribution Planner
Spectrum Diversified Designs
Streetsboro, OH
03.2021 - 07.2021
- Develop/ communicate workload plan
- Evaluate workload and stuff and requirements
- Provided and create work orders for production
- Investigate root causes for missed production job and sales order
- Generate pick sheets and delegate work
- Review order shortages/ transfer needs
- Communicate potential component shortages and orders at risk
- Establish plans to meet customer requirements
- Collaborating with other leaders to improve production, quality, and communication
- Supervising efficient operations of the warehouse, providing daily detailed reports to warehouse management and making adjustments during the chefs to ensure efficiency in processes
- Leading safe work practices in the adherence with Spectrum's safety policies and requirements.
Warehouse Clerical Aide
Best Buy Distribution Center
Streetsboro, OH
10.2019 - 02.2021
- Generates shipping, delivery, customer pick-up and Best Buy direct labels for warehouse processing
- Enters, verifies, maintains and corrects data on the computer or scanners
- Counting inventory throughout warehouse
- Completes DDC reports
- Checks in delivery trucks that come back to dock at night
- Enters all third-party labor claims/damages in EZ claims
- Verifies, maintains and audits issue tracker entries concerning vendor appointments, shipment quality, damage and third-party labor delivery issues
- Does system DRAFTcleanup through EBOL online
- Order automating to make sure products go to their designated and correct place whether it be back to stock or ship back to another warehouse.
Assistant Manager
Planet Fitness
Streetsboro, OH
03.2018 - 10.2019
- Assists in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians
- Assists in maintaining a welcoming atmosphere for all members, prospective members and guests by ensuring staffing follows superior customer service guidelines
- Interviews, hires, trains, and develops high performing staff members
- Provides support to Club Manager as needed by staffing, scheduling, supervising, ordering supplies, tracking statistics and reports, adjusting payroll, and resolving any escalating workplace issues to ensure a 'Judgement Free' employee and member experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Lead
Planet Fitness
- Assists management with new hire training in addition to all Member Service Representative responsibilities: answers phones in a friendly manner, greets and checks in members, signs up new members, facilitates member requests, and maintains overall cleanliness of the facility.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
Member Service Representative
Planet Fitness
- Answers phones in a friendly and timely manner to provide exceptional customer service to callers, promotes new member sign-up, checks members into the system upon arrival, takes perspective members on tours of facility, and keeps facility clean.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Hostess
BJ's Brewhouse Restaurant
Boardman, OH
05.2018 - 06.2019
- Provides a positive first impression of the establishment by providing friendliness and excellent service
- Manages the flow of guests, seats guests in preferred area, answers incoming calls and provides appropriate service
- Adheres to sanitation, safety, and alcohol policies of restaurant.
Package Handler
FedEx Ground
North Jackson, OH
12.2017 - 02.2019
- Assists in facilitating multiple sorts by any means necessary to ensure packages are dispatched according to schedule by fast-paced unloading, loading, scanning and sorting of packages to respective route destinations.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Licensed Esthetician -
Aveda Institute
Brandon, FL03.2024
Youngstown State University
Youngstown, OH01.2017
Bethel Park High School
Bethel Park, PA01.2013
Skills
- Organization skills
- Marketing
- Leadership skills
- Strong work ethic
- Adaptability
- Customer service
- Employee Training
- Guest service
- Team motivation
- Positive Attitude
- Team Leadership
- Customer service focus
Timeline
Nanny
Sittercity.com
09.2021 - 06.2023
Director of Client Care
Ideal Image Medical Spa
08.2021 - 06.2022
Distribution Planner
Spectrum Diversified Designs
03.2021 - 07.2021
Warehouse Clerical Aide
Best Buy Distribution Center
10.2019 - 02.2021
Hostess
BJ's Brewhouse Restaurant
05.2018 - 06.2019
Assistant Manager
Planet Fitness
03.2018 - 10.2019
Package Handler
FedEx Ground
12.2017 - 02.2019
Shift Lead
Planet Fitness
Member Service Representative
Planet Fitness
Licensed Esthetician -
Aveda Institute
Youngstown State University
Bethel Park High School