KRISTA COLLATOS
Winnetka,CA
Summary
Outstanding Administrator that is driven to provide excellent support to busy business professionals with little guidance, and can effectively multi-task in challenging situations and meet critical deadlines.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
30
30
years of professional experience
Work History
Director of Operations and Agent Services
Keller Williams Realty
04.2016 - 07.2025
- Coordination of meetings, luncheons, trainings and company functions.
- Oversaw day-to-day production activities in accordance with business objectives.
- A/R, A/P and banking.
- Mentored and coached team members to foster productive and engaging work environment.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Manage pertinent documents per DRE regulations
- Received and screened a high volume of internal and external communications, including email and mail.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Properly routed agreements, contracts and invoices through the signature process.
- Developed and executed comprehensive training programs for staff development and performance improvement.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost savings.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Conduct training for new employees, and new agent trainings.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth.
Administrative Assistant
SoCalREO Inc./PPLA. Inc.
09.2007 - 04.2016
- Organized files, update spreadsheets, faxed and scanned documents.
- Manage pertinent documents for DRE regulations
- Educated clients on the current real estate market.
- Actively follow-up with prospects and hot leads.
- Maintain the highest level of customer service for our clients
- Developed and maintained filing systems, enhancing document retrieval efficiency across departments.
- Implemented process improvements that reduced administrative turnaround times significantly.
- Organized company events and meetings, ensuring alignment with corporate objectives and participant engagement.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Administrator
Coldwell Banker
02.1995 - 09.2007
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of equipment.
- Properly routed agreements, contracts and invoices through the signature process.
- Organized files, faxed reports and scanned documents.
- Planned meetings and prepared conference rooms.
- Coordinated all department functions for team of 70 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw daily administrative functions, ensuring compliance with company policies and procedures.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Mentored junior staff in best practices for administrative tasks, fostering a culture of continuous improvement.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Served as point of contact for vendors or service providers securing competitive pricing while maintaining quality standards.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Angeles, CA01.2012
Skills
- Effective problem solver
- Team motivation
- Strong verbal communicator
- Leadership development
- Operational efficiency management
- Effective team collaboration
- Effective team leadership
- Employee training
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Director of Operations and Agent Services
Keller Williams Realty
04.2016 - 07.2025
Administrative Assistant
SoCalREO Inc./PPLA. Inc.
09.2007 - 04.2016
Office Administrator
Coldwell Banker
02.1995 - 09.2007
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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