Krista Collins
Administraive Coordinator
Temple Hills,MD
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Intake Specialist/Supervsior
Genevieve N. Johnson
Wasington, DC
10.2023 - Current
- Supervised staff in the preparation, delivery, and serving of meals.
- Assisted in the training of new employees in food service operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of 5 employees in Community Dining establishment, maintaining positive and productive atmosphere to enhance employee experience.
Intake Coordinator/Supervisor
TERRIFIC Inc
Washington, DC
10.2019 - 10.2023
- Thorough and timely confidential client, initial assessments, reassessments and referrals Effective implementation of meal delivery services Development of a comprehensive individualized meal plans Meeting client’s nutritional needs at home.
- Ensures accurate, timely, consistent, continuum of client care, follow-up, quality assurance of services.
- Provides guidance, support and referrals to assist with aging in place.
- Ensured supportive relationships with clients and service Providers Participation in Team Meetings.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and staff.
Home Delivered Meals Coordinator
TERRIFIC Inc
Washington , DC
10.2012 - 10.2019
- Coordinate and implement Home Delivered Meals Services Responsible for comprehensive client assessments, Home Visits and counseling Providing referrals for Nutrition Counseling, Social Work Support Documentation and record keeping Manage Quick Base data reporting system, for meal service enrollment, Client tracking and Reporting (CSTARS) data base recording system.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Learned customer needs and desires to suggest specific product options.
Administrative Assistant
Barney Neighborhood House
Washington, DC
06.1999 - 10.2012
- Reported to management and performed Secretarial duties Processed typed edited and formatted reports and documents Filed documents as well as entered data and maintained data base.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education
Medical Assistant/Medical Secretary
National Education Center
Washington, DCHigh School Diploma -
Potomac High School
Oxon Hill, MD1984
Skills
- Office Administration
- Document Management
- Customer Database Systems
- Documentation and Recordkeeping
- Attention to Detail
- Telephone Etiquette
- Project Support
- Data Entry
Timeline
Intake Specialist/Supervsior
Genevieve N. Johnson
10.2023 - Current
Intake Coordinator/Supervisor
TERRIFIC Inc
10.2019 - 10.2023
Home Delivered Meals Coordinator
TERRIFIC Inc
10.2012 - 10.2019
Administrative Assistant
Barney Neighborhood House
06.1999 - 10.2012
High School Diploma -
Potomac High School
Medical Assistant/Medical Secretary
National Education Center
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