Krista Collins
Clinton,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Intake Specialist
Genevieve N. Johnson
10.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Developed positive relationships with community partners to facilitate referrals and improve access to services for clients in need.
Client Intake Coordinator
TERRIFIC Incorporated
10.2016 - 10.2023
- Completed intake assessment forms and filed clients' charts.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved office operations by automating client correspondence, record tracking and data communications.
Home Delivered Meals Coordinator
TERRIFIC Incorporated
10.2012 - 10.2016
- Mentored new Home Visitors to ensure consistent delivery of high-quality services across the program.
- Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
Administrative Assistant
Barney Neighborhood House
10.1999 - 10.2012
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Medical Assistant
National Education Center
1994
Potomac High School
1984
Skills
- Customer Relations
- Strategic planning
- Computer skills
- Interpersonal Communication
- Flexible & Adaptable
- Multitasking abilities
- Application assessments
- Data Entry
- Intake Assessment
- Microsoft Office
Accomplishments
- Managed participants complaints and resolved disputes in a timely manner which improved participants satisfaction by 30% in 2 months.
- Supervised team of six staff members.
- Leading a team that achieved positive, measurable results,
- Reducing inefficiencies
Timeline
Intake Specialist
Genevieve N. Johnson
10.2023 - Current
Client Intake Coordinator
TERRIFIC Incorporated
10.2016 - 10.2023
Home Delivered Meals Coordinator
TERRIFIC Incorporated
10.2012 - 10.2016
Administrative Assistant
Barney Neighborhood House
10.1999 - 10.2012
Diploma - Medical Assistant
National Education Center
Potomac High School