Krista Cortissoz
Assistant Store Leader of Visual Merchandising
Lowell,MA
Summary
Dedicated and meticulous fashion professional with years of management and visual merchandising experience; excelling at development, prioritizing, completing multiple tasks simultaneously, and following through to achieve high impact goals. A dependable self-starter seeking to leverage background into a role that will allow to maximize strengths and develop weaknesses.
Overview
4
4
years of professional experience
Work History
Interim Store Leader
Altar'd State And Arula
02.2023 - Current
- Plans optimal workflow through successful scheduling and task delegation.
- Controls costs consistently to effectively eliminate waste and increase profits.
- Builds loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Maintains customer satisfaction with quick and professional handling of product returns.
- Arranges and organizes staff work schedules to guarantee proper coverage for peak business hours.
- Maintains attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Educates and trains staff to equip with knowledge about products, customer service and store policies.
- Sets example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coaches staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Supervises associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Boosts brand awareness through creative and multifaceted marketing strategies.
- Answers questions about store policies and addressed customer concerns.
- Involves associates in decision-making processes to empower team and drive continued successes.
- Supervises daily operations by directing customer service, inventory and sales operations.
- Boosts sales by effectively cultivating customer rapport and delivering superior customer service.
- Elevates team performance with motivational approach and excellent training abilities.
- Secures building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Assistant Store Leader of Visual Merchandising
Altar'd State And Arula
12.2022 - Current
- Oversees side by side store with two brands
- Serves as floating manager-on-duty, MOD, to cover shift shortage.
- Assists with general maintenance of store to keep environment perpetually clean and presentable.
- Educates and trains staff to equip with knowledge about products, customer service and store policies.
- Supervises associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Recruits and hires talented individuals bringing depth and experience to organization.
- Delegates daily tasks, addressed employee questions and resolved scheduling issues.
- Answers product questions and assisted customers in selection and checkout.
- Proactively provides both positive and constructive feedback to drive improvement and sustained results.
- Partners with fellow managers to make recommendations regarding hiring, scheduling and performance based conversations.
- Plans, executes, and maintains floor sets, refreshes and window installations.
- Maintains store's overall atmosphere: music, layout, scent, along with mannequin planning, placement and weekly updating
- Utilizes weekly and monthly reporting to analyze and communicate business results, consolidating discussion with actions to drive business
- Partners with Visual District Leader to strategize floor sets, brainstorm ideas, and discuss execution
- Participated in a Visual Workshop with local Visual Assistant Leaders, maintains relationships and communication with other Visual Assistants; positioning myself as a leader among my peers I have been a sounding board and support
- Enhances overall store appearance by applying careful consideration to product and display locations.
- Monitors and replenished display inventory and restructured according to available stock.
- Creates interior displays to promote products in alignment with corporate sales objectives.
- Utilizes paper, fabric and props to create displays.
- Manages installation of visual merchandising displays, urging team to with speed and accuracy.
- Builds properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Uses props and lighting to enhance appearance and visibility of displays.
Assistant Store Leader of Visual Merchandising
Altar'd State
08.2020 - 12.2022
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Answered product questions and assisted customers in selection and checkout.
- Proactively provided both positive and constructive feedback to drive improvement and sustained results.
- Partnered with management team to make recommendations regarding hiring, scheduling and performance based conversations.
- Planed, executed, and maintained floor sets, refreshes and window installations.
- Maintained store's overall atmosphere: music, layout, scent, along with mannequin planning, placement and weekly updating
- Utilized weekly and monthly reporting to analyze and communicate business results, consolidating discussion with actions to drive business results
- Partnered with Visual District Leader to strategize floor sets, brainstorm ideas, and discuss execution
- Participated in a Visual Workshop with local Visual Assistant Leaders, maintains relationships and communication with other Visual Assistants; positioning myself as a leader among peers and have become a sounding board and support system
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Utilized paper, fabric and props to create displays.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Used props and lighting to enhance appearance and visibility of displays.
Stylist
Primark And Influencer Baby Commercial
01.2020 - 01.2020
- Educated clientele on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Visual Merchandiser
Primark
11.2018 - 08.2020
- Monitored and replenished display inventory and restructured according to available stock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Ordered merchandise based off of sales reports and product performance
Education
Bachelor of Science - Communications And Journalism, Psychology Minor
Suffolk University
Boston, MA2020
Associate of Applied Science - Psychology
Bunker Hill Community College
Charlestown, MA2017
Skills
- Critical Thinking
- Product Demonstration
- Customer Service
- Verbal and Written Communication
- Attendance Oversight
- Multitasking Strengths
- Business Understanding
- Strategic Planning
- Inventory Monitoring
- Seasonal Promotions
- Merchandising Operations
Languages
Cambodian
Native or Bilingual
Timeline
Interim Store Leader
Altar'd State And Arula
02.2023 - Current
Assistant Store Leader of Visual Merchandising
Altar'd State And Arula
12.2022 - Current
Assistant Store Leader of Visual Merchandising
Altar'd State
08.2020 - 12.2022
Stylist
Primark And Influencer Baby Commercial
01.2020 - 01.2020
Visual Merchandiser
Primark
11.2018 - 08.2020
Bachelor of Science - Communications And Journalism, Psychology Minor
Suffolk University
Associate of Applied Science - Psychology
Bunker Hill Community College
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