Krista Costa

• First contact of all incoming calls to Dispatch Office
• Gather details and complete lead sheets to make sure E-Responders are prepared and ready for immediate dispatch
• Set up and manage job information in multiple platforms
• Collect and post deposits
• Schedule Estimators
• Invoice
• Planned schedules and workflows based on expected customer demands.
• Reviewed associate performance to identify training needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.

• Review Sales / production reports to ensure production is being fulfilled as promised.
• Invoicing
• Entered customer payments / digital bank deposits nightly
• Collection Calls
• Enter Data while preparing and maintaining documents, spreadsheets and customer records
• Created S.O.P's and implement procedure changes
• Support Outside Sales / inputting orders and offers in point of sales program
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Responded to customer calls and emails to answer questions about products and services.
• Engaged clients in person and over phone to answer questions and address complaints.
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

• Process New Patient referral information into computer system - Track employee certifications, vehicle registration / insurance documentation - Reconcile time sheets and ensure nurse / physician notes are in compliance with federal regulations - Reconcile monthly billing registers against the actual paperwork located in patient charts -Field calls from desperate grieving family members and ensure they are taken care of compassionately, respectfully, and promptly
• Update patient records daily in regard to diagnosis, location and equipment, ETC -Tracks physicians order, maintains current log of interim orders and plan of cares, obtained signatures by physicians, Case Managers, MSW, Chaplin and volunteer coordinator
• Ensure on call book is updated daily -Maintains confidentially of patient, employee and organization information at al times -Teaches and preforms duties consistent with our commitment to doing business with integrity.
• Developed correspondence letters, memos, and emails.
• Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.

• Booked and secured Trucks for OTR transit - Moved freight for several large facilities - AT&T – Purina – Johnson Controls – Mid America Mulch - Monitor Load boards - Set up new carriers, verified references, pulled history on Carrier watch and Watch dog (sites that monitor the trucking industry and reports issues or wrongful doings) -Issued quick pay and Fuel advances for drivers - Processed paperwork
• Tracked orders and notified customers of status or potential delays.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Generated documentation and information required for customer shipments.

• Accounts payable / Accounts receivable - Bi-weekly Payroll for all employee's salary and hourly - Tracked employee's expenses and issued reimbursements - Inside sales - put together work orders and issued payments structure for walk in customers, orders that came in by phone and via web-site - Created customer jobs in software, ordered all product needed, processed payments, tracked progress of building completion and scheduled delivery - Tracked and reported all Job costing on the Pole buildings and Custom Barns being built by crews around the Valley
• Managed journal entries, collection efforts, reconciliations
• Maintained computer and physical filing systems.

I was hired to run the administration for the Teen Mom's program in Englewood Colorado

Soon after in April 2008 I was promoted and transferred downtown Denver to take over and run the Lincoln Apartment Transitional Living and Emancipation program

• Prepare and lead State and Denver Youth Correction audits - Maintain client archive files for all 8 locations physically and electronically - Head of Operations for 20-unit apartment complex in the center of Denver - Collected monthly rent - Created /launched an in house banking system for the 23 youth on site - Work directly with CFO tracking, allocating and reporting all expenses - Coordinate and facilitate all building maintenance and repairs - Trained all new hires on facility procedures, requirements and expectations - Input HMIS data on to the Federal Government software to ensure grant funding - Created and launched new procedures to help facility become more efficient - Coordinate Case review meetings between client, Therapist and probation officers
• REASON NO LONGER EMPLOYED: My husband was offered and accepted a fantastic Job opportunity which led to our relocating in Bozeman, MT