Krista Cuneo
Tracy,CA
Summary
Seeking Customer Service and Logistic Specialist role with 20 years of experience in logistics coordination and customer service. Expertise in administrative tasks, project documentation, and client communication, enhanced by proficiency in construction software. Proven track record in optimizing logistics operations and improving customer satisfaction within the construction industry.
Overview
20
20
years of professional experience
Work History
Logistics Material Dispatcher
Vulcan Materials Company
10.2021 - 10.2024
- Coordinated the integration of logistics and material dispatch processes following the acquisition of US Concrete.
- Ensured seamless transition and continuity of operations during the corporate merger, maintaining service quality and efficiency.
- Developed daily high-demand reports to optimize truck scheduling and material availability, ensuring efficient operations and preparedness for immediate and subsequent workloads.
- Analyzed resource distribution, facilitating effective material allocation across ready-mix plants to maintain continuous production flows.
- Formulated strategic truck rerouting recommendations to mitigate potential delays and enhance overall delivery efficiency.
- Analyzed daily and future workload demands to optimize truck scheduling, ensuring consistent material supply to ready-mix plants.
- Developed and disseminated high-demand reports to facilitate proactive resource allocation and scheduling.
Logistics Material Transport Dispatcher/Customer Service
Us Concrete
03.2018 - 10.2024
- Coordinated logistics for material dispatch and scheduling, enhancing operational efficiency.
- Addressed customer inquiries, order changes, and facilitated new orders through the 'Where's my Concrete' app.
- Improved customer service quality by promptly resolving issues and streamlining communication processes.
- Coordinated scheduling of employees and subcontractors to facilitate efficient deliveries, meeting customer timelines.
- Optimized logistics operations by ensuring effective routing of jobs to various bulk terminals and job sites.
- Analyzed daily and future workload demands to optimize truck scheduling, ensuring consistent material supply to ready-mix plants.
- Developed and disseminated high-demand reports to facilitate proactive resource allocation and scheduling.
- Formulated strategic recommendations for truck rerouting to enhance operational efficiency across different plant locations.
- Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
- Streamlined communication between drivers and management by implementing a reliable tracking system for improved transparency.
Customer Service Representative
U.S. Concrete
10.2004 - 10.2024
- Addressed and resolved customer inquiries by coordinating with internal teams, enhancing customer relations and issue resolution efficiency.
- Cultivated strong communication and problem-solving abilities through active management of customer relationships.
- Executed customer satisfaction strategies, contributing to improved retention rates.
Accounting Intern
US Concrete
03.2014 - 03.2018
- Collaborated with internal stakeholders to ensure the accuracy of financial information.
- Processed credit card transactions for non-account customers, enhancing payment efficiency.
- Received and processed invoices, contributing to a streamlined accounts payable process.
- Maintained accurate and up-to-date records of financial transactions.
- Assisted in securing and inputting pre-lien information, supporting departmental compliance efforts.
- Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.
- Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
Education
High School Diploma -
Mered High School
Merced, CA01-2021
Skills
- Project coordination
- Strategic operational planning
- Strategic demand planning
- Effective organization
- Understanding of construction principles
- Effective communication
- Administrative proficiency
- Analytical problem-solving
- Prioritization and scheduling
- Prioritization under multitasking
- Service excellence
- Accurate data entry
- Strategic decision-making
- Effective communication
- Precision in execution
- Skilled in managing dispatch software
- Customer engagement
- Efficient data management
- Active listening
Timeline
Logistics Material Dispatcher
Vulcan Materials Company
10.2021 - 10.2024
Logistics Material Transport Dispatcher/Customer Service
Us Concrete
03.2018 - 10.2024
Accounting Intern
US Concrete
03.2014 - 03.2018
Customer Service Representative
U.S. Concrete
10.2004 - 10.2024
High School Diploma -
Mered High School
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