Krista D. Carter
Birmingham,AL
Summary
Learning & Development Leader with 25+ years of experience driving organizational performance through strategic training, leadership development, and talent initiatives. Proven success in partnering with executives, HR, and business leaders to identify skill gaps, design impactful learning solutions, and deliver programs that improve productivity, engagement, and business outcomes. Recognized for innovation, collaboration, and the ability to translate business needs into measurable learning strategies.
Overview
30
30
years of professional experience
Work History
Executive Assistant
The University of Alabama at Birmingham, School of Medicine
Birmingham, AL
01.2024 - Current
- Served as primary point of contact between Chair’s office and internal/external stakeholders, including faculty, staff and external partners.
- Efficiently managed the Promotion and Tenure process for all faculty in the Department of Emergency Medicine serving as the program manager for all candidates applying for tenure.
- Developed and implemented a new Faculty Evaluation process including developing process, training check-ins, mentorship and communication strategies.
- Planned and executed the Annual 2-Day Faculty Retreat for 56 faculty members, managing the logistics, scheduling and communication to ensure a seamless experience.
- Designed interactive sessions and workshops to address departmental priorities and engagement.
- Assisted in executing internal communications strategies to increase faculty and staff engagement and reinforced departmental priorities across the Department of Emergency Medicine.
- Responsible for event planning including overseeing the 30th Anniversary Event for 300+ attendees for the Department of Emergency Medicine.
Merchandising Manager
Ann Taylor
Birmingham, AL
01.2023 - 01.2024
- Managed shaping the in-store experience by aligning product presentation with brand standards and driving operational efficiency.
- Updated and maintained merchandising standards to reflect current brand standards, ensuring an engaging and cohesive environment.
- Collaborated with both the Store Manager and District Leadership on creating communication to provide guidance and support to associates engagement and performance.
Senior Learning & Development Consultant
Wells Fargo Bank, N.A.
Birmingham, AL
01.2012 - 01.2023
- Designed and executed enterprise learning strategies across Technology, Strategy, Digital, and Innovation divisions.
- Partnered with executives, HR, and line-of-business leaders to identify skill gaps and deliver targeted training programs.
- Managed Agile training projects, onboarding programs, and enterprise-wide initiatives including Customer Experience, Diversity & Inclusion, and leadership readiness.
- Directed onboarding for Middle Market and Business Banking, scaling programs to reach 120+ new hires per session across multiple locations.
- Served as program owner for national orientation and training initiatives, impacting thousands of employees.
- Developed e-learning, job aids, and multimedia training materials to drive adoption of new processes and systems.
Learning Consultant III
Wells Fargo Bank, N.A.
Birmingham, AL
01.2008 - 01.2012
- Led needs assessments and partnered with business leaders to design custom training solutions.
- Project-managed large-scale Dealer Services training programs, including new hire and customer experience initiatives.
- Championed 'One Wells Fargo' integration by aligning learning strategies across functions.
Learning Design Specialist
Wachovia Bank
Birmingham, AL
01.2005 - 01.2008
- Designed and managed enterprise compliance training programs (AML, Fraud, Ethics, Fair Lending).
- Served as both Project Manager and Lead Designer for 40% of enterprise e-learning courses.
- Partnered with SMEs to create scalable, compliant training solutions.
Training & Development Manager
SouthTrust Bank
Birmingham, AL
01.1996 - 01.2005
- Managed a team of 8 instructional designers, developing compliance and product knowledge training.
- Reduced course development cycle from 8 months to 3 months by redesigning processes.
- Implemented web-based training that improved compliance scores and federal audit outcomes.
Education
Master of Arts - Communication Studies (Organizational Leadership)
The University of Alabama
Tuscaloosa, AL05.2026
Bachelor of Arts - Communication Management, Business Management
The University of Alabama
Tuscaloosa, ALSkills
- Communication Strategies
- Effective communication
- Learning Strategy & Program Design
- Leadership Development & Coaching
- Instructional Design & Learning Modalities
- Talent Development & Workforce Readiness
- Agile Methodologies & Project Management
Professional Recognition
- Pike’s Peak Award Winner, Bob Pike Training Group, 2014
- Vice President of Programs & Board Member, ASTD Birmingham Chapter, 2001-2002
- ATD Birmingham Chapter Member
- Junior Achievement Coordinator, trained 400+ employee volunteers; Volunteer Coordinator of the Year, 2003
Timeline
Executive Assistant
The University of Alabama at Birmingham, School of Medicine
01.2024 - Current
Merchandising Manager
Ann Taylor
01.2023 - 01.2024
Senior Learning & Development Consultant
Wells Fargo Bank, N.A.
01.2012 - 01.2023
Learning Consultant III
Wells Fargo Bank, N.A.
01.2008 - 01.2012
Learning Design Specialist
Wachovia Bank
01.2005 - 01.2008
Training & Development Manager
SouthTrust Bank
01.1996 - 01.2005
Master of Arts - Communication Studies (Organizational Leadership)
The University of Alabama
Bachelor of Arts - Communication Management, Business Management
The University of Alabama
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