KRISTA DECIUCIS
Stratford,CT
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual goals.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Griffin Hospital
Derby , CT
08.2020 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Collected and validated patient demographics and insurance information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Assistant Sales Manager
Big Y World Class Market
Ansonia, CT
10.2008 - 10.2020
- Created visually appealing and effective displays for the entire store
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Held each team member accountable for achieving brand and performance goals
- Assisted customers with store and product complaints
- Informed customers about available seafood choices and convenience items available to them
- Delivered superior service to customers during high-volume hours to cultivate a great reputation for the company
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Liaised between customers and product development team to recommend product improvements.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Hostess, Waitress, Bartender, Trainer
Restaurant, Grimaldi's Coal Brick-Oven Pizzeria
Woodbridge, CT
04.2018 - 11.2018
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Made engaging connections with guests to create loyalty
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Introduced standardized training for cohesive learning environments.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
Kindergarten Assistant
Ansonia Public Schools
Ansonia, CT
08.2012 - 08.2016
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Kept students safe in classroom and outside environments
- Created and distributed instructional materials for group and one-on-one use
- Prepared visual aids, equipment and classroom displays
- Completed documentation on student behaviors, interventions and results
- Provided individual students with personalized educational, behavioral and emotional support
- Maintained focused, inclusive and supportive learning environments
- Developed, administered and corrected tests and quizzes in a timely manner
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty
- Observed and documented behaviors and actions.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Played games with students to increase understanding of subjects.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
High School Diploma - undefined
Housatonic Community College
undefined
Ansonia High School
Skills
Time managementundefined
Timeline
Patient Access Specialist
Griffin Hospital
08.2020 - Current
Hostess, Waitress, Bartender, Trainer
Restaurant, Grimaldi's Coal Brick-Oven Pizzeria
04.2018 - 11.2018
Kindergarten Assistant
Ansonia Public Schools
08.2012 - 08.2016
Assistant Sales Manager
Big Y World Class Market
10.2008 - 10.2020
High School Diploma - undefined
Housatonic Community College
undefined
Ansonia High School
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