Krista Delossantos

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.

Social Media Marketing | Ad Traffic Management | B2B Appointment Setting

Remote / Freelance

• Provided digital marketing and lead generation services for clients including Cheryl Hunter, Tony Robbins, and Michael Anthony Photography.
• Developed and executed targeted ad campaigns across Facebook, Instagram, and Google Ads platforms.
• Managed social media content calendars and analytics to boost engagement and brand awareness.
• Scheduled B2B appointments and qualified leads for high-level coaching and photography services.
• Delivered measurable ROI through optimized campaign performance and audience targeting strategies.

• Scheduled and confirmed appointments.
• Provided exceptional customer service through effective telephone communication and follow-ups.
• Called no shows and cancellations to reschedule.
• Answered telephones and directed calls to appropriate staff members.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
• Sorted incoming mail and directed to correct personnel each day.
• Made phone calls and sent emails to establish leads.
• Provided information regarding services and policies.
• Recorded information from potential customers regarding specific product or service needs.
• Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
• Distributed to team members to support open communication and quality customer service.

• Reviewed and screened applicant resumes to identify qualified candidates.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

• Increased customer engagement through social media.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Analyzed and reported social media and online marketing campaign results.

• Schedule employees
• Maintain steady clientele
• Product reports and making sure goals are being met each week
• Recruiting clients for memberships

• Cared for infants and toddlers (3 months to 3 years) assisted the preschool classroom assisted after school programs

• Knowledgeable about wine and menu pairings
• Memorize food menu and answer guest questions
• Booking parties and seating guests
• Assure that all guests receive exceptional customer service
• Responsible for training new staff members

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Worked with a much more mature clientele
• Responsible for reaching daily/weekly sales goals
• Processed CSO's and worked with stores in other locations to sell to clients in the store
• High knowledge about the brand, fabrics, type of customer trying to be reached

• Responsible for scheduling and maintaining associates break times
• Getting word out and networking the store prior to opening
• Worked with hundreds of different brands at once
• Maintained an orderly store while dealing with a very high volume of shoppers all at once
• Closing and opening cash register
• Closing and opening store

• Ensured customer service friendly experience for client
• Provided client relations for Private clientele & personal shopping
• Open customer profile accounts along with credit accounts
• Responsible for high volume of customer calls
• Maintained client books and kept up with outreach on a daily basis

• Greeted all customers upon arrival & assessed needs of high-end clientele
• Assisted clients with personal shopping
• Responsible for maintaining daily sales records for inventory control
• And Spa
• Took incoming phone calls, responded to customer emails and delivered excellent front desk service
• Displayed products that increased in product sales
• Scheduled appointments according to each stylist scheduling preference
• Kept up with social media to drive customers to come in
• Replaced refreshments, offered guests beverages and snacks
• Capri Cosmetology (front desk)
• Scheduled appointments for cosmetology and estheticians
• Arranged products for sale
• Handed out surveys for customers
• Created a friendly environment for customers upon entering the building