Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTA DEMICK

MIDDLETOWN,IN

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Middletown Utility Office. Skilled in cash management and organizational proficiency, I excel in fostering positive client relationships and operational efficiency. Achieved significant improvements in team productivity and customer retention through effective communication and administrative support. Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.

Overview

8
8
years of professional experience

Work History

Utility Clerk

Middletown Utility Office
05.2022 - Current
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
  • Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
  • Accurately sorted and filed official district correspondence, payment records and invoices.
  • Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
  • Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
  • Maximized customer retention rates by providing exceptional service in all interactions with clients.
  • Processed customer billing invoices and payments daily for monthly billing cycle.
  • Answered phones, faxes and emails regarding official city utility services.
  • Prepared work order requests for new service, outages and maintenance actions.
  • Updated and purged out-of-date records and files.
  • Prepared and processed service forms to start and stop utility services.
  • Facilitated clear communication between customers and technical staff regarding complex utility-related issues ensuring swift resolution.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Bank Teller

Lampco Federal Credit Union
01.2017 - 10.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Turned in excess cash to maintain drawer security.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Trained new hires on customer service policies and procedures.

Education

High School Diploma -

Anderson High School
Anderson, IN
06.1989

Skills

  • Organizational proficiency
  • Cash handling expertise
  • Stocking and Replenishment
  • Merchandising Strategies
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Filing systems
  • Database entry
  • Administrative Support
  • Telephone Etiquette
  • Processing mail

Timeline

Utility Clerk

Middletown Utility Office
05.2022 - Current

Bank Teller

Lampco Federal Credit Union
01.2017 - 10.2020

High School Diploma -

Anderson High School

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KRISTA DEMICK