Krista DeSalvo
Cincinnati,Ohio
Summary
Dynamtic Hospitality Management graduate with a degree from cincinnati state technical and community college, Possessing strong knowledge in customer service and operations. Eager to leverage academic expertise to enhance guest experiences and drive organizational success. Proven ability to adapt quickly in Fast-paced environments, ensuring efficient service delivery and team collaboration. Passionate about pursuing opportunities that foster professional growth while contributing to company objectives.
Overview
14
14
years of professional experience
Work History
Bartender
W Bar + Bistro
Cincinnati, Ohio
07.2023 - 09.2024
- Achieved consistent customer retention and grew revenue levels significantly
- Prepared diverse drinks in fast-paced environment with emphasis on cleanliness and order
- Processed payments accurately using POS system
- Placed orders to maintain appropriate supply levels
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Efficiently handled customer issues to ensure continued satisfaction
Office Administrator
R.J. Molloy, Co.
Cincinnati, Ohio
01.2011 - 04.2024
- Executed routine administrative tasks involving call management, scheduling appointments, email responses, and office organization
- Ensured consistent availability of office supplies by managing inventory
- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Safeguarded private records maintaining total secrecy
- Drafted memos, letters, and documents using Microsoft, Google, Mac
- Actively listen to customers, address concerns promptly, and exceed expectations
Casino Host
Hollywood Casino
Lawrenceburg, Indiana
11.2022 - 07.2023
- Achieve departmental sales and growth goals
- Provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests
- Develop relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business
- Make decisions regarding complimentary services based on a consideration of recorded play, earned points, comp availability, and customer profitability
- Utilize telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business
Education
Associate of Applied Business - A.A.B. - Hospitality Management
Cincinnati State Technical And Community College
Cincinnati, Ohio08.2020
Skills
- Customer Service Excellence
- Creative Problem-Solving
- Effective Communication
- Prioritization Skills
- Strong Organizational Skills
- Adaptability
- Team Leadership
- Informed Decision-Making
Accomplishments
Dean's List: Summer 2019, Fall 2019, Spring 2020
Timeline
Bartender
W Bar + Bistro
07.2023 - 09.2024
Casino Host
Hollywood Casino
11.2022 - 07.2023
Office Administrator
R.J. Molloy, Co.
01.2011 - 04.2024
Associate of Applied Business - A.A.B. - Hospitality Management
Cincinnati State Technical And Community College
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