Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Krista Donatoni

Long Beach,CA

Summary

I am a passionate, creative and social person looking for a job that adds to my life fulfillment while also serving others. With my strong relationship-building skills I have maintained a successful background of 10 plus years working in sales and now as a Customer Success Manager. I have come to the conclusion that I am most fulfilled in a work role when I am getting to know and helping others. I am driven, focused and always moving forward and learning as much as possible in order to apply it to make positive change and growth for the company I am a part, myself and our customers. I lead with trust, knowledge and respect for the company,employees and clients I work with. I have always worked in fast pace work environments and am able to balance multiple tasks and work well under pressure while meeting each quota and not compromising our customer experience.

I encourage open communication, mutual respect and the drive to do what you love and believe in.

Overview

23
23
years of professional experience

Work History

Customer Success Manager

Olly Olly
Charlotte, NC
08.2023 - Current
  • Help customers succeed and act as a trusted advisor
  • Met customers with empathy, honesty and a true desire to help see their business grow
  • Show my customers the true value they receive from our services, stop at nothing to make sure they feel seen and heard
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Developed custom solutions for customers based on their individual business objectives.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Created reports outlining customer usage and retention metrics.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Researched new technologies and initiatives to improve customer experience.
  • Managed customer inquiries and complaints in a professional manner.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.

Sales Representative

Beachwood BBQ and Brewing
Long Beach, CA
05.2016 - 08.2018
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends, growing the company.
  • Fostered relationships with customers to expand customer base and retain business by going above and beyond to get them what they needed in a timely manor. Hand delivered product, facilitated in last minute orders or requests if approved through the company, problem solved with each customer personally to come to a resolve.
  • Trained and mentored new and existing account sales reps on solutions, selling strategies, customer relationship management, and advanced product knowledge which in turn created higher sales, low turnover and positive customer experience and feedback from accounts.
  • Maintained a professional network of potential and current clients and business opportunities.
  • Grew a number of accounts with minimal lost customer rate and exponentially high growth rate. This was a key element in my training of new hires to ensure expansion and growth.
  • Attended Brewery events for in-person engagement and network building, gaining consumers and clients. This included beer festivals, account tastings, beer dinners and many regular beer events
  • Planned and executed countless events including beer pairing dinners with restaurant owners and chefs as well as regular beer events many tailor made for our accounts, clientele and specific beers/themes.

Sales Representative

El Segundo Brewing
El Segundo, CA
07.2014 - 05.2016
  • Placed orders and answered customer questions in-person, through email and over phone, while ensuring that each customer received specific product as needed and customized to their shop and customers.
  • Founding sales lead that grew the business from self distribution to large as well as an employee expansion leading to a hiring and training role.
  • Curated a training process that highlighted importance on customer service, goal setting and achieving techniques and proactive utilization of time.
  • Contacted new and existing customers to outline benefits of products and explained the benefits of our products and why they stand out.
  • Fostered relationships with customers to expand customer base and retain business by going above and beyond to get them what they needed in a timely manor. Hand delivered product, facilitated in last minute orders or requests if approved through the company, problem solved with each customer personally to come to a resolve..

Server/Bartender

Beachwood BBQ and Brewing
Long Beach, CA
03.2013 - 07.2014
  • Grew my customer service skills and made personal relationships with customers resulting in long term business
  • Grew team building skills, as we pooled tips, was able to excel in working together with my co workers to create success a whole. If someone was busy the other employees stepped up to relieve them however possible, with the goal of having no unhappy customers, whether they were your specific customer or not did not matter.
  • Worked in fast pace, high pressure atmosphere
  • Attended monthly beer school meetings where I learned in depth knowledge of the product I sold and the company I worked for
  • High scores in all company testing and often rated top of all employees
  • Studied the history of each brewery and beer on the "guest list" which changed day to day, gathering market data and applying it to each shift.

Bartender/Server

Quinns Pub
Long Beach, CA
03.2011 - 03.2013
  • Developed rapport with guests and assisted in generating repeat business by providing personalized customer service learning what each customer liked, disliked and facilitating in each order to make sure it's exactly what they wanted.
  • Trained new employees on restaurant procedures and created cleaning and organizing checklists to optimize each employees downtime
  • Set up a training program with on of our sales reps to further the employees knowledge of craft beer and the products we sold with the goal of satisfied and repeat customers

Server/Bartender

Coaches Sports Bar
Seal Beach, CA
03.2009 - 06.2011
  • Mentored peers in customer service and best practices
  • Implemented best practices as lead during high profile shifts in order to keep coworker and customer experience positive
  • Created relationships with clientele new and old, many becoming regulars which lead to at least a 50% regular clientele .
  • Handled busy volumes regularly while juggling bartending, serving, busing and hosting.

Manager

Barista, The Daily Grind
Long Beach, CA
01.2001 - 03.2009
  • Management duties ranging from weekly orders, monthly inventory, budget analysis, performance reviews, marketing and organizing.
  • Taught employees the importance of customizing each experience for our customers. For instance, I encouraged employees to learn each regulars specific order and run it out to their car before they reach the drive up window. This created a fast workflow, efficiency and customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles, helping set up the employee for future promotions within the company.
  • Recruited and hired qualified candidates to fill open positions as well as led employee performance reviews. Employee follow ups were a necessity of mine to ensure their performance was excelling and growth was being seen.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. I did this by giving employees the opportunity to create daily drink specials, market and push them and educated them on weekly ordering of supplies and food/ monthly budgets to set the caliber for a specific amount of sales.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Being a drive thru coffee shop, we focused on efficiency plans and how to get the most cars in and out as fast as possible while keeping customer service and sales high.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.

Education

Bachelor's Degree - Art History

California State University - Long Beach
Long Beach, CA
2015

Cicerone Certified Beer Server -

Cicerone Program
07.2014

CCPE Meeting and Event Planning Certificate Program -

California State University - Long Beach
Long Beach, CA
2012

Associate's Degree - Communications

Goldenwest College
Huntington Beach, CA
01.2004

High School Diploma - General Studies

Los Alamitos High School
Los Alamitos, CA
01.2001

Skills

Personal Skills:

  • I like getting to know people and I like to help them, I pride myself on being a super communicator
  • I do things ethically and morally and care for others around me
  • I always want to learn, grow and find the lessons in life and situations
  • I am a forever student and am a sponge Whatever I am doing, I will give it 100% and learn as much as possible to do it to the best of my ability

Now for the other stuff

  • Proficient in SaaS
  • Currently training in Salesforce and working with Mondaycom, able to quickly learn other CRM software
  • Currently training in Microsoft Excel to brush up existing skills
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
  • Met with accounts one-on-one on a daily basis to discuss sales opportunities, delivering effective suggestions and reliable sales techniques to grow the company and our clients business
  • Profit and revenue-generating strategies
  • Communication and engagement techniques
  • Brand-building strategies
  • Exceptional multi-tasker
  • Established track record of exceptional sales results
  • Compelling leadership skills
  • Problem Resolution
  • Account Management
  • Goal Setting
  • Goal-Oriented
  • Excellent communication skills
  • Customer Satisfaction

Accomplishments

  • Managed a team of 20 plus employees at The Daily Grind Coffee Shop
  • Chosen to receive formal coffee training in Seattle, out of all store managers in the district growing my knowledge and giving me the tools to train my employees on proper coffee practices and importance of quality.
  • Led grassroots marketing programs with partners in the community to increase traffic to my location, worked with local magazines and created specialized partnerships and collaborations.
  • Trained and developed skills for staff, speaking to facility procedures, safety codes, proper recipes and HR compliance
  • Created highly effective programs that significantly optimized efficiency and improved operations.
  • Coordinated several Events a month, large and small scale, planning, curating and executing to the specific needs and expectations on our client.
  • Developed relationships with over 400 new clients and typically exceeded sales goals growing the company clients by at least 1200%
  • Grew territory to capacity at multiple breweries, resulting in predecessor not needing to open any new accounts.
  • Proven leader providing input and execution in areas such as process implementation, sales strategy, employee hiring and onboarding, aligning to overall company success and ability to scale.

Timeline

Customer Success Manager

Olly Olly
08.2023 - Current

Sales Representative

Beachwood BBQ and Brewing
05.2016 - 08.2018

Sales Representative

El Segundo Brewing
07.2014 - 05.2016

Server/Bartender

Beachwood BBQ and Brewing
03.2013 - 07.2014

Bartender/Server

Quinns Pub
03.2011 - 03.2013

Server/Bartender

Coaches Sports Bar
03.2009 - 06.2011

Manager

Barista, The Daily Grind
01.2001 - 03.2009

Bachelor's Degree - Art History

California State University - Long Beach

Cicerone Certified Beer Server -

Cicerone Program

CCPE Meeting and Event Planning Certificate Program -

California State University - Long Beach

Associate's Degree - Communications

Goldenwest College

High School Diploma - General Studies

Los Alamitos High School

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Krista Donatoni