Krista Drayer
Miami,United States
Summary
Dynamic client experience professional with over 6 years of success in travel coordination, hospitality, and healthcare support. Adept at managing logistics, nurturing trusted client relationships, and delivering seamless service in high-pressure environments. Known for polished communication, proactive problem-solving, and an intuitive understanding of guest needs — from cruise consulting to personal care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Cruise Consultant
Norwegian Cruise Line
11.2023 - Current
- Consult with prospective clients to recommend cruise packages, itineraries, and onboard experiences based on travel goals
- Build strong, ongoing client relationships through attentive communication and follow-up
- Coordinate booking logistics including upgrades, special requests, and promotional offers
- Maintain deep knowledge of cruise products, destinations, and services to guide client decisions
- Meet and exceed sales targets while delivering personalized, high-quality guest experiences
Patient Care Associate
Health Holy Spirit Medical Center
12.2020 - 08.2023
- Delivered comprehensive daily support to enhance patient comfort and safety throughout shifts.
- Orchestrated communication between patients, nursing personnel, and families to manage care effectively.
- Exhibited flexibility by alternating between early morning and overnight shifts.
- Executed precise documentation and record management to align with compliance standards.
Nursing Assistant
Select Medical
07.2019 - 05.2020
- Assisted patients with daily living activities including hygiene, mobility, and meal support
- Monitored and recorded vital signs, reporting changes promptly to nursing staff
- Ensured patient comfort and safety by following care plans and maintaining a clean environment
- Collaborated with healthcare team members to support efficient patient care and communication
- Earned EKG Certification, demonstrating proficiency in cardiac monitoring techniques
Education
No Degree - Economics
Shippensburg University
Shippensburg, PADiploma - undefined
Commonwealth Carter Academy
06.2018
Skills
- Client Relationship Management
- Guest Experience & Hospitality
- Consultative Sales & Upselling
- Travel & Itinerary Coordination
- Communication & Professional Correspondence
- Cross-Functional Collaboration
- Agile Problem-Solving
Languages
English
Certification
- EKG CERTIFIED
- MANAGER IN TRAINING COURSE COMPLETED
References
Christoper Ledo
Sales Manager 2025
Chledo@ncl.com
954-618-1235
Hanna Seymour
Work colleague from 2018-2023
hannahoch90@yahoo.com
717-884-5893
Amy Jerez
Sales manager 2023-2024
amjerez@ncl.com
954-514-4292
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
11.2023 - Current
Patient Care Associate
Health Holy Spirit Medical Center
12.2020 - 08.2023
Nursing Assistant
Select Medical
07.2019 - 05.2020
Diploma - undefined
Commonwealth Carter Academy
No Degree - Economics
Shippensburg University
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