Krista Dunn
Brown Deer,WI
Summary
Team-focused Supervisor with exemplary leadership, training, and management abilities. Consistent in monitoring and motivating staff for exceptional performance. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
As an MA, I was the EPIC Super User.
I am currently a student working towards a Bachelors in Biochemistry, and seeking an opportunity to begin my career. Identifies and quickly closes any knowledge gaps to offer value to the employer and team. Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Seasonal Customer Service Representative
Teleperformance USA
03.2024 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Seasonal Customer Service Representative
VF Outdoor
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Senior Housekeeping Supervisor
Maid To Order LLC
05.2011 - 10.2023
- Assigned duties to other staff, instructing work methods and routines
- Kept spaces organized and presentable with constant attention to detail
- Maintained performance by assigning daily work tasks to employees
- Supervised performance of housekeeping staff through personal inspections and other quality control measures
- Coordinated staff schedules to meet forecasted housekeeping needs
- Assisted in hiring and training new employees
- Increased employee efficiency with effective work plans and improved team dynamics
- Avoided work delays by keeping staffing and supplies at ideal levels
- Resolved staff performance problems and personal conflicts with hands-on approach
- Selected, ordered and purchased new equipment, supplies, or furnishings
- Delivered efficient, high-quality cleaning services with skilled employee management
- Determined work required for each job, estimating time and labor required to meet targets.
Medical Assistant
Moreland Ear, Nose, and Throat Group, LTD
09.2016 - 10.2019
- Completed intakes, measuring vital signs and documenting symptoms
- Kept equipment ready for use through scheduled cleaning and sterilization
- Updated records in EHR system, carefully protecting patient information and verifying data
- Supported medical staff by answering phones and preparing supply orders
- Educated patients on prescribed medications, treatments and procedures
- Assisted clinicians with in-office procedures
- Documented information required for patients' specimens and tests completed
- Completed prior-authorizations for medications, imaging, and other procedures on a daily basis
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions
- Recorded patients' medical history, vital statistics and information in medical records
- Assisted with diagnosing patients by collecting specimens and administering tests
- Explained treatment procedures, medications, diets, or physician instructions to patients
- Authorized drug refills and provided prescription information to pharmacies
- Operated CT Scan, sleep study devices, acid reflux probes, and other equipment to administer diagnostic tests
- EPIC Super user for our department.
Pharmacy Technician
Walgreens Pharmacy
08.2011 - 10.2014
- Assisted patients with OTC medications and medical supplies
- Handled prescription orders at counter, in drive-thru line and via delivery service
- Ran reports, checked data and resolved discrepancies to manage records
- Responded to pharmacy services, policies and hours questions
- Avoided product waste with proper stock rotation procedures
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Called insurance companies to determine prescription cost
- Entered orders in computer system for refills
- Cleaned and sterilized equipment, work areas and glassware for safety
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
- Filled bottles or packaging with measured medication amounts manually or mechanically
- Contacted clinics or physicians to request patient prescription refills
- Labeled prescription drug containers following specifications
- Processed insurance claims for patient medication
- Used aseptic techniques and sterilized equipment to minimize infections
- Serviced and maintained pharmaceutical equipment to minimize downtime
- Filled bottles and affixed labels, accurately pre-packing prescriptions
- Restocked supplies after identifying shortages and requesting refills.
Education
No Degree - Biochemistry
University of Wisconsin
Milwaukee, WINo Degree - Biochemistry
Carroll University
Waukesha, WI05.2014
High school diploma -
Arrowhead High School
Hartland, WI05.2013
Skills
- Medical Billing and Coding (3 years)
- Prescription Billing and Coding (2 years)
- Managing Experience (4 years)
- Training and Mentoring (4 years)
- EPIC Super User (2 years)
- Patient Relations (5 years)
- Pharmacy Technician Experience (2 years)
- HIPAA
- Order Entry
- Medical Terminology
- ICD-10
- Medical Records
- Software Troubleshooting
- EMR Systems
- Patient Care
- Supervising Experience
- Insurance Verification
- CPT Coding
- Data Collection
- Complaint Resolution
- Account Updating
- Data Entry
- Information Security
- Call Management
- Report Generation
- Scheduling
- Product Knowledge
- Technical Support
- Microsoft Excel
- De-Escalation Techniques
- Call Center Experience
- Microsoft Office Suite
Languages
French
Limited Working
Timeline
Seasonal Customer Service Representative
Teleperformance USA
03.2024 - 04.2024
Seasonal Customer Service Representative
VF Outdoor
10.2023 - 02.2024
Medical Assistant
Moreland Ear, Nose, and Throat Group, LTD
09.2016 - 10.2019
Pharmacy Technician
Walgreens Pharmacy
08.2011 - 10.2014
Senior Housekeeping Supervisor
Maid To Order LLC
05.2011 - 10.2023
No Degree - Biochemistry
University of Wisconsin
No Degree - Biochemistry
Carroll University
High school diploma -
Arrowhead High School
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