Krista Echols
Westlake Village,CA
Summary
Driven Operations Manager with a proven track record at Insight Pest Management, enhancing operational efficiency and customer satisfaction. Expert in Operations Oversight and Team Leadership, adept in Microsoft Office Suite. Achieved significant improvements in productivity and client relations through innovative strategies and strong communication skills.
Overview
15
15
years of professional experience
Work History
Operations Manager
Insight Pest Management
07.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in the development of performance metrics for technicians, leading to increased productivity and accountability.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Representative
Printing Plus
04.2016 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of industry trends through ongoing professional development opportunities such as workshops or webinars.
- Developed strategies for upselling and cross-selling complementary products, maximizing revenue potential from each sale.
Senior Service Recovery Supervisor
Fanatics
11.2009 - 12.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved overall company reputation by consistently delivering exceptional customer service during escalations.
- Reduced response times for escalation cases by implementing efficient processes and protocols.
Education
Associate of Science - Medical Billing And Coding
Santa Monica College
Santa Monica, CA12.2024
Skills
- Operations Oversight
- Customer Relationship Management
- Team Leadership
- Problem-Solving
- Schedule Management
- Strong Communication Skills
- Microsoft Office Suite proficient
- Google Workspace proficient
- Adobe Pro proficient
- CRM software proficient
Timeline
Operations Manager
Insight Pest Management
07.2020 - Current
Customer Service Representative
Printing Plus
04.2016 - 05.2020
Senior Service Recovery Supervisor
Fanatics
11.2009 - 12.2013
Associate of Science - Medical Billing And Coding
Santa Monica College
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