Highly organized and personable Server with experience providing exceptional customer service restaurants from quick service to family dining.
Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
Success multitasking while remaining professional and courteous in fast-paced environments.
Amazing customer service and front desk experience, answering phones and attending to emails
Overview
4
4
years of professional experience
Work History
Server
Doughbird
01.2024 - Current
Micros and Sync experience
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Completed end of shift notes and looked over a team of 6
Awarded multiple achievements for staffing and guest service
Maintained a clean and orderly dining area for an enjoyable guest experience.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Server/Event Server
Mavrix
01.2022 - 12.2023
Set-up and coordinate events of up to 360 people
Take down equipment and provide correct and tidy storage for all event equipment
Provide great and quick drink and food service to guests in events or regularly
Fill out financial BEO's for corporate or private events
Admin work for event coordination and connecting with clientele looking to book events
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Red Robin
03.2021 - 12.2021
Learning to give friendly and fast service to customers
Taking orders both on tablets and paper
Creating those drinks and or dining my own food
Pre-bussing and providing a clean surroundings
Deep cleaning and doing side work at night until perfectly finished
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.