Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Abbott

Alpine,CA

Summary

Dynamic Social Worker/Case Manager with a proven track record at Somerset Subacute Rehab, excelling in crisis management and effective problem resolution. Enhanced employee morale and customer satisfaction through strategic planning and conflict management, achieving departmental goals while fostering collaborative partnerships. Committed to delivering high-quality care and advocacy for clients.

Overview

8
8
years of professional experience

Work History

Social Worker/Case Manager

Somerset Subacute Rehab
11.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assess needs of Patients
  • Develop Care plans
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients and /or family members.
  • Provide Advocacy for clients.
  • Maintain Records

Education

Associate of Science - Psychology

Oregon State University
Corvallis, OR
06-1984

Skills

  • Skilled in simultaneous task execution
  • Dependable performance
  • Effective organizational skills
  • Focused listening
  • Strong verbal communication
  • Responsive to new challenges
  • Collaborative decision-making
  • Collaborative partnership development
  • Crisis management
  • Prioritization of tasks
  • Independent drive
  • Collaborative teamwork skills
  • Proficient in conflict management
  • Effective goal development
  • Demonstrated professional conduct
  • Team leadership
  • Prioritization and scheduling expertise
  • Performance assessment
  • Elderly care management
  • Assessment of client needs
  • Strong verbal communication skills
  • Managing client interactions
  • Community relations development
  • Effective team collaboration
  • Effective problem resolution
  • Organizational time strategies
  • Meticulous attention to detail
  • Effective troubleshooting skills

Timeline

Social Worker/Case Manager

Somerset Subacute Rehab
11.2017 - Current

Associate of Science - Psychology

Oregon State University

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Lisa Abbott