Krista Faulkner
PORT HURON,MI
Overview
15
15
years of professional experience
Work History
Behavioral Health Assistant
COMMUNITY FIRST HEALTH CENTERS
Port Huron, MI
01.2022 - Current
- Answer 50+ daily office phone calls for appointments, insurance/billing questions, and direct calls accordingly.
- Check patient insurance, demographic, and health history to keep information current.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Perform various administrative tasks by filing, copying, and faxing documents.
- Coordinate referrals through insurance and other medical specialists and document details in patient charts.
- Perform advocacy and provide community resources for housing, food, and clothing to those in need.
- Adhere to strict HIPAA guidelines to protect patient privacy.
Food Service Worker
LAKE HURON MEDICAL CENTER
Port Huron, MI
03.2018 - 11.2019
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Direct Support Professional
REAL LIFE LIVING SERVICES
Port Huron, MI
01.2016 - 01.2017
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed and implemented plans for individuals.
- Assisted with daily living activities, running errands, and household chores.
- Maintained accurate case management reports.
- Administered medication as directed by a physician.
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
Machine Operator
RESOURCE MFG
Port Huron, MI
06.2012 - 10.2015
- Operated multiple machines simultaneously to meet production requirements.
- Investigated processing errors and malfunctions, and resolved issues with minor machine repairs.
- Replenished materials and supplies as needed to maintain production.
Cashier
SUPER KMART
Port Huron, MI
11.2008 - 04.2013
- Assisted over 100+ daily customers and increased sales by 10%.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor Of Science - Health Administration
University of Phoenix
Tempe, AZ09.2021
Skills
- Organization
- Telephone Etiquette
- Time Management
- Customer Service
- Microsoft Office
- EHR
- Referral Coordination
- Communication
- Problem-Solving
- Policies, procedures, and services knowledge
- Patient scheduling
- Active-listening
Timeline
Behavioral Health Assistant
COMMUNITY FIRST HEALTH CENTERS
01.2022 - Current
Food Service Worker
LAKE HURON MEDICAL CENTER
03.2018 - 11.2019
Direct Support Professional
REAL LIFE LIVING SERVICES
01.2016 - 01.2017
Machine Operator
RESOURCE MFG
06.2012 - 10.2015
Cashier
SUPER KMART
11.2008 - 04.2013
Bachelor Of Science - Health Administration
University of Phoenix
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.