Overview
Work History
Education
Skills
Timeline
Summary
Generic

Krista Faulkner

PORT HURON,MI

Overview

15
15
years of professional experience

Work History

Behavioral Health Assistant

COMMUNITY FIRST HEALTH CENTERS
01.2022 - Current
  • Answer 50+ daily office phone calls for appointments, insurance/billing questions, and direct calls accordingly.
  • Check patient insurance, demographic, and health history to keep information current.
  • Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
  • Perform various administrative tasks by filing, copying, and faxing documents.
  • Coordinate referrals through insurance and other medical specialists and document details in patient charts.
  • Perform advocacy and provide community resources for housing, food, and clothing to those in need.
  • Adhere to strict HIPAA guidelines to protect patient privacy.

Food Service Worker

LAKE HURON MEDICAL CENTER
03.2018 - 11.2019
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Direct Support Professional

REAL LIFE LIVING SERVICES
01.2016 - 01.2017
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Developed and implemented plans for individuals.
  • Assisted with daily living activities, running errands, and household chores.
  • Maintained accurate case management reports.
  • Administered medication as directed by a physician.
  • Developed and maintained positive relationships with clients to create a safe and supportive environment.

Machine Operator

RESOURCE MFG
06.2012 - 10.2015
  • Operated multiple machines simultaneously to meet production requirements.
  • Investigated processing errors and malfunctions, and resolved issues with minor machine repairs.
  • Replenished materials and supplies as needed to maintain production.

Cashier

SUPER KMART
11.2008 - 04.2013
  • Assisted over 100+ daily customers and increased sales by 10%.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor Of Science - Health Administration

University of Phoenix
Tempe, AZ
09.2021

Skills

  • Organization
  • Telephone Etiquette
  • Time Management
  • Customer Service
  • Microsoft Office
  • EHR
  • Referral Coordination
  • Communication
  • Problem-Solving
  • Policies, procedures, and services knowledge
  • Patient scheduling
  • Active-listening

Timeline

Behavioral Health Assistant

COMMUNITY FIRST HEALTH CENTERS
01.2022 - Current

Food Service Worker

LAKE HURON MEDICAL CENTER
03.2018 - 11.2019

Direct Support Professional

REAL LIFE LIVING SERVICES
01.2016 - 01.2017

Machine Operator

RESOURCE MFG
06.2012 - 10.2015

Cashier

SUPER KMART
11.2008 - 04.2013

Bachelor Of Science - Health Administration

University of Phoenix

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

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Krista Faulkner