Krista Ferencz
Donora,Pennsylvania
Summary
Dynamic Health Management Coordinator at Allegheny Health Network with a proven track record in employee training and customer relations. Enhanced team productivity through innovative strategies and effective communication, resulting in increased repeat business. Skilled in problem-solving and collaboration, fostering strong stakeholder relationships to drive project success and improve patient care outcomes.
Overview
1
1
Certification
Work History
Health Management Coordinator
Allegheny Health Network
- Built lasting relationships with clients through exceptional service delivery combined with a deep understanding of their unique needs resulting in increased repeat business rates.
- Developed the skills of my team members through ongoing training, mentorship, and coaching sessions which resulted in increased capabilities and overall effectiveness.
- Monitored industry trends to identify areas of opportunity or potential threats to the business''s competitive position in the market.
- Formulated strategic plans that aligned with overall company objectives, translating into measurable goals for each department under my supervision.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
Care Coordinator
Visiting Angels Home Care
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Patient Care Technician
Southwest Medical Center
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Administrative Assistant
Spartan Surgicenter
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Education
Bachelor Of Business Administration - Marketing
California University of Pennsylvania
California, PASkills
- Employee training
- Meeting facilitation
- Customer relations
- Innovation management
- Time management
- Problem-solving
- Teamwork and collaboration
Certification
Certified Medical Assistant
Lean Management Certification
Certificate in Business & Operations Management
Certified Mental Health Ambassador
Timeline
Bachelor Of Business Administration - Marketing
California University of Pennsylvania
Health Management Coordinator
Allegheny Health Network
Care Coordinator
Visiting Angels Home Care
Patient Care Technician
Southwest Medical Center
Administrative Assistant
Spartan Surgicenter
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