Summary
Overview
Work History
Education
Skills
Timeline
Generic
KRISTA FESMIRE

KRISTA FESMIRE

Largo

Summary

Seasoned hospitality leader with a proven track record of driving operational excellence, team development, and high-impact event sales over a decade-long career. Demonstrated expertise in managing multimillion-dollar venues, leading cross-functional teams, and fostering enduring client relationships through strategic, service-focused leadership. Committed to enhancing guest experiences and cultivating high-performing teams in dynamic, customer-centric settings.

Overview

9
9
years of professional experience

Work History

General Manager

Highlands
09.2022 - 07.2025
  • Oversaw daily operations for a multi-level, 40,000 square foot, restaurant and events space, managing 125 employees.
  • Managed daily restaurant operations, ensuring high-quality service and customer satisfaction.
  • Revitalized staff training manuals, shift training and on-boarding processes.
  • Collaborated with executive chefs to curate seasonal menus, enhancing the culinary reputation of the restaurant.
  • Developed unique packages for restaurant Guests celebrating birthdays and anniversaries to enhance their dining experience, and created a four-tier proposal package for intimate, special moments.
  • Coordinated dining experiences across multiple private event spaces on the main restaurant level for up to 50 guests, contributing to restaurant revenue through contracted food and beverage minimums.
  • Secured and oversaw all private event bookings for up to 350 guests on a separate floor, mainly focusing on elevated weddings and corporate events.
  • Averaged $1M/yr in private event bookings.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established and cultivated strong relationships with prominent VIP’s, prioritizing their bookings and ensuring seamless service to maintain their loyalty to the brand.
  • Maintained strong relationships with preferred vendors for our private events.
  • Responsible for bi-weekly payroll through Toast and weekly tip pool payouts to all FOH positions through KickFin. Utilized Microsoft Excel for all Cash Flow/Sales & Labor by month. Maintained strong relations with the accounting team to ensure accuracy.
  • Assisted with social media branding, Instagram specifically, which resulted in a 5.5% increase in engagement, and a 3.2% increase in followers. Assisted with the editing of the company website to ensure timely and informative updates.

Maître D’

Meat Market Steakhouse
01.2022 - 07.2022
  • Greeted incoming and departing Guests with a warm, friendly presence, while checking them in before they are seated by a host.
  • Created relationships with regulars/VIP’s, ensuring that their OpenTable profiles are up-to-date with all preferences to provide the best service.
  • Establish floor plans to streamline seating and traffic in order to maximize floor space, increasing the average and overall weekend cover counts.
  • Maintained weekly schedules for approximately twenty-five hosts, filling between sixty to seventy host shifts per week, based on perceived traffic flow.
  • Created and provided direct-on-the-job training to newly hired hosts; highlighting brand operations, restaurant compliance, and customer expectations.
  • Conducted monthly host meetings to relay/reinforce information and policies from weekly upper management meetings.

Temp School Admin

dePaul School for Dyslexia
08.2021 - 01.2022
  • Managed the school office and addressed student daily needs.
  • Supervised pickup/drop off traffic, as well as student snack time, recess and lunch.
  • Developed a relationship with Subway and negotiated a program for them to deliver kids combo meals for fifty students every Wednesday.
  • Created and implemented curriculum in order to teach elementary-aged students how to type on a computer keyboard, resulting in higher WPM.

Lead Host

Corso Ventures
05.2018 - 06.2021
  • Greet incoming and departing Guests with a warm, friendly presence; escort them to assigned dining area or present the bar as an option if on a wait.
  • Schedule reservations and meticulously manage large parties to ensure optimal customer experience, while maintaining a smooth restaurant operation.
  • Provide direct on-the-job training to newly hired hosts; highlighting brand operations, restaurant compliance and customer expectations.
  • Cross promote our sister locations to increase visibility of Corso Ventures.
  • Managed guest seating arrangements to optimize flow and enhance dining experiences.

CEO Street Team

The Ohio State Athletic Department
08.2016 - 01.2018
  • Increased our customers perceived entertainment value of our product through enhancement of game day atmosphere.
  • Developed and executed branded, creative and integrated marketing plans and programs that increased attendance and revenue for all varsity sports.
  • Developed and managed monthly schedules for fifteen ambassadors, led monthly meetings, and played a key role in the interviewing process; reviewing resumes, scheduling and conducting interviews.

Education

Human Development and Family Science Studies

The Ohio State University

Certificate - Hospitality and Tourism Management

Florida Atlantic University

Skills

  • Leadership Development
  • Customer Service
  • Strong Client Relations
  • Strategic Sales Knowledge
  • Promotions and Marketing Strategies
  • Employee Retention

Timeline

General Manager

Highlands
09.2022 - 07.2025

Maître D’

Meat Market Steakhouse
01.2022 - 07.2022

Temp School Admin

dePaul School for Dyslexia
08.2021 - 01.2022

Lead Host

Corso Ventures
05.2018 - 06.2021

CEO Street Team

The Ohio State Athletic Department
08.2016 - 01.2018

Certificate - Hospitality and Tourism Management

Florida Atlantic University

Human Development and Family Science Studies

The Ohio State University

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