Krista Gaida
Youngstown
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
15
15
years of professional experience
2015
2015
years of post-secondary education
Work History
Sales Associate
The Plastic Manor
Canfield
08.2024 - Current
- Assisted customers in selecting products and provided recommendations.
- Maintained organized product displays to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale system.
- Ensured cleanliness and safety standards were met throughout the store.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Direct Care Worker
Consumer Support Services
Boardman
04.2020 - 01.2021
- Monitored client health and reported changes to supervisors promptly.
- Developed strong relationships with clients to enhance trust and cooperation.
- Maintained accurate records of client progress and care activities.
- Assisted clients with daily living activities and personal care routines.
- Provided emotional support and companionship to clients during visits.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Responded promptly to emergency situations using sound judgment techniques.
Crew Member
Jimmy John's Gourmet Sandwiches
Boardman
09.2014 - 02.2015
- Prepared sandwiches with precision and attention to quality standards.
- Maintained cleanliness and organization of the work area throughout shifts.
- Assisted customers in selecting menu items and providing recommendations.
- Operated cash register efficiently for order processing and payment handling.
- Followed safety and sanitation guidelines to uphold health regulations.
- Restocked ingredients and supplies to support uninterrupted service flow.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
Crew Member
Wendy's
Boardman
04.2012 - 01.2013
- Prepared sandwiches with precision and attention to quality standards.
- Maintained cleanliness and organization of the work area throughout shifts.
- Assisted customers in selecting menu items and providing recommendations.
- Operated cash register efficiently for order processing and payment handling.
- Followed safety and sanitation guidelines to uphold health regulations.
- Restocked ingredients and supplies to support uninterrupted service flow.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Crew Member Cook
Uptown Pizza
Boardman
03.2010 - 08.2011
- Prepared and cooked menu items following standardized recipes and safety guidelines.
- Maintained cleanliness and organization in kitchen areas to ensure efficient operations.
- Assisted team members during busy shifts, fostering a collaborative work environment.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Stocked ingredients and supplies to ensure the kitchen was adequately prepared for service.
- Followed health and safety regulations while handling food products.
- Maintained a clean, organized workspace throughout the shift.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Communicated effectively with co-workers regarding any changes or issues with orders.
- Checked temperature of appliances regularly to ensure they are working properly.
- Performed cashier duties such as processing payments from customers using POS system.
- Greeted customers warmly upon arrival and thanked them for their patronage upon departure.
- Replenished condiments as needed during shifts to maintain supply levels.
- Provided excellent customer service by taking orders accurately and efficiently.
Education
GED
Canfield, OHSkills
- Customer engagement
- Cash handling
- Customer relationship management
- Inventory organization
- Conflict resolution
- Active listening
- Emotional intelligence
- Problem solving
- Adaptable communication
- Reliable and punctual
- Excellent communication skills
- Reading comprehension skills
- Task prioritization
- Multi-tasking strength
- Written and oral communication skills
- Problem-solving skills
- Policy and procedure adherence
- Cleaning techniques
- Flexible schedule
- Calm demeanor
References
References available upon request.
Timeline
Sales Associate
The Plastic Manor
08.2024 - Current
Direct Care Worker
Consumer Support Services
04.2020 - 01.2021
Crew Member
Jimmy John's Gourmet Sandwiches
09.2014 - 02.2015
Crew Member
Wendy's
04.2012 - 01.2013
Crew Member Cook
Uptown Pizza
03.2010 - 08.2011
GED
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