Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Gaskin

Missouri City,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Police Telecommunications Field Training Operator

Houston Community College System
08.2015 - Current
  • Maintained up-to-date knowledge of emergency call procedures.
  • Monitored dual alarm systems, radios and system wide cameras
  • Coordinate with various local agencies to provide assistance to various campus officers
  • Attend safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Collected personal information from customers to accurately document requests.
  • Performed data entry operations to update database with customer responses.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Processed customer calls by accurately logging all pertinent information with CAD.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Train new employees on how to properly serve our client base

Departmental Chair Secretary

Houston Community College System
10.2013 - 08.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized and maintained digital and physical filing systems.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed reception area, answered telephone calls and received packages.
  • Received, sorted and distributed correspondence to staff members.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Typed, edited and proofread documentation, spreadsheets and presentations for department use.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Operated various office equipment

Anesthesia Technician

Methodist Hospital
02.2011 - 09.2013
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Pretested and calibrated anesthesia delivery systems and monitors.
  • Provided airway management interventions, tracheal intubation and ventilatory support.
  • Verified availability of operating room supplies, medications and gases.
  • Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
  • Assisted with transports of invasively monitored O.R. and I.C.U. patients.
  • Maintained sterile anesthesia supplies within expiration date.
  • Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
  • Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.

Education

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

University of Houston
Houston, TX

Skills

  • Front Desk Operations
  • Switchboard Management
  • Search Directories
  • Greeting Customers
  • Professional Communication
  • Educating Customers
  • Safety Awareness
  • Safety Practices
  • Regulatory Compliance
  • Proficient in Microsoft Office
  • Operates Office Equipment
  • Safety Compliance
  • Issue Resolution
  • Problem-Solving
  • Attention to Detail
  • Analytical Thinking
  • Teamwork and Collaboration
  • Effective Communication
  • Deadline Adherence
  • Continuous Improvement
  • Familiar with CAD, TLETS, TTYL & JWEB

Timeline

Police Telecommunications Field Training Operator

Houston Community College System
08.2015 - Current

Departmental Chair Secretary

Houston Community College System
10.2013 - 08.2015

Anesthesia Technician

Methodist Hospital
02.2011 - 09.2013

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

University of Houston

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Krista Gaskin