Krista Gilson

Developed open and professional
relationships with and between employees
promoting a positive and productive
environment

Increased customer confidence and
satisfaction with company by 30% through
strategic communication and evaluation

Supervised, hired, and trained employees of
various backgrounds in order to provide
exceptional customer service, driving
customer retention and satisfaction

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Collaborated with upper management to improve customer service processes and support structures company-wide.

Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Increased team productivity by providing ongoing training and support to customer service representatives.

Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Kept accurate records to document customer service actions and discussions.

Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Worked closely with inside sales team to coordinate efforts around lead generation, prospecting strategies, and follow-up protocols for maximum efficiency.

Filed Articles of Incorporation, Annual Reports, Articles of Dissolution and EIN for numerous companies throughout the United States.

Verify and log in deadlines for responding to daily inquiries.

Handle and process confidential client information.

Directly support CEO in managing operation work flow.

Interact with various Secretary of State’s offices.

Reconciled and prepared billing using East Point Systems.

Coordinated 3rd party vendors and subcontractors for work to be performed.

Submitted all payroll Schedules and confirmed all meetings for CEO daily.

Served as a representative of the CEO to all clients and vendors.

Reviewed and updated contracts.

Replied to mail and incoming emails.

Created and maintained computer and paper based filing and organization systems for records, reports and documents.

Maintained document directories

Planned and coordinated monthly executive board meetings

Planned, scheduled and managed all internal events

Reviewed and updated contracts for three nursing facilities and corporate office

Coordinated 3rd party vendors for facilities maintenance and repair

Submitted Medicare and Medicaid patient claims.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed inventory control, cash control, and store opening and closing procedures.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Prepared content for weekly classroom lessons.

Taught adolescents how to develop social skills and resist peer pressure.

Delivered presentations focused on the dangers of drugs and alcohol.

Supported senior staff with administrative duties  Attended and participated in all staff meetings.

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.