Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Timeline
OfficeManager
Krista Graham-Schmitz

Krista Graham-Schmitz

Las Vegas,NV

Summary

Highly accomplished professional with diverse experience in client success, healthcare information technology, and technical project management. Proven track record of successfully managing enterprise clients, driving client satisfaction, and implementing performance improvement initiatives. Strong expertise in EHR implementations, workflow analysis, and training program development. Excellent leadership, communication, and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Independent Consultant, Healthcare IT

Self-employed
04.2012 - Current
  • Collaborated with Project Leads, Business Analysts, and IT department to assess workflow, streamline processes, and implement performance and quality improvement initiatives
  • Developed and managed training programs and materials across all oncology departments and affiliated physician practices.
  • Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
  • Developed strategic business plans for clients, resulting in improved operations and increased profitability.

Senior Manager, Implementations

Annexus Health
02.2021 - 07.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed the onboarding process for 20+ integrations of clients to the AssistPoint platform at any given time
  • 96% of implementation projects completed on time and within budget
  • Collaborate with internal and external teams, vendors, and practice administrators to ensure the successful implementation of key milestones, adherence to timelines and budget management
  • Prioritize customer satisfaction by providing exceptional service and cultivating strong relationships with clients, focusing on leadership buy-in and customer retention.
  • Increased customer satisfaction with timely project deliveries and seamless communication
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.

IT Project Manager & System Administrator

Exempla Healthcare
09.2013 - 07.2018
  • Led a comprehensive current state analysis company wide, identifying areas for process improvement
  • Conducted system configuration, ensuring optimal setup and functionality to meet organizational needs
  • Built strong relationships with stakeholders, including physicians, to gain their support and buy-in for the implemented changes
  • Collaborated with cross-functional teams to ensure smooth implementation and integration of new systems and processes
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.

Application Analyst III

Catholic Health Initiatives
07.2012 - 09.2013
    • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
    • Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
    • Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
    • Streamlined user experience through the optimization of application workflows and interfaces.

Project Coordinator

HealthInsight
05.2011 - 03.2012
    • Led participant recruiting, enrollment, and implementation projects for Nevada's first Health Information Exchange.
    • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
    • Maintained detailed records of client requirements and configuration
    • Developed end-user training classes and documentation
    • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Health Informatics Manager & Clinical Liaison

Nevada Cancer Institute
11.2005 - 04.2011
    • Streamlined processes and implemented performance and quality improvement initiatives
    • Provided vision, leadership, and training for clinical EHR (MOSAIQ)
    • Developed and implemented comprehensive clinical training programs
    • Managed staffing and operations of Medical Records and Transcription departments
    • Trained, led, and motivated staff in relation to accreditation requirements and incentive programs (The Joint Commission Accreditation and CMS Meaningful Use)
    • Achieved significant cost savings using software solutions.

Education

Major: Business Education -

University Of North Dakota
Grand Forks, ND

Associate of Science -

KRS Computer And Business School
St. Louis Park, MN

Skills

  • Team Development & Leadership
  • People & KPI Management
  • Data Analytics
  • User Support
  • Cross-functional Collaboration
  • Client Relationship Management
  • Process Innovation & Adaptability
  • Business Analysis
  • Continuous Improvement
  • Issue Resolution
  • Project Management & Implementation
  • Performance Optimization

Certification

Master Microsoft Office User Certification

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Company CultureCareer advancementHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveWork-life balancePaid time offTeam Building / Company Retreats

Software

Asana

Mondaycom

Microsoft Project

Salesforce

Insightly

Jira

Confluence

Microsoft Suite

G-Suite

Visio

MOSAIQ

Timeline

Senior Manager, Implementations

Annexus Health
02.2021 - 07.2023

IT Project Manager & System Administrator

Exempla Healthcare
09.2013 - 07.2018

Application Analyst III

Catholic Health Initiatives
07.2012 - 09.2013

Independent Consultant, Healthcare IT

Self-employed
04.2012 - Current

Project Coordinator

HealthInsight
05.2011 - 03.2012

Health Informatics Manager & Clinical Liaison

Nevada Cancer Institute
11.2005 - 04.2011

Major: Business Education -

University Of North Dakota

Associate of Science -

KRS Computer And Business School

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Krista Graham-Schmitz