Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Krista Greendyke

Holland,MI

Summary

Versatile Operations Administrator successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as a knowledgeable, driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team member skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement and satisfaction of students experience for the best results possible.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Recruiting and Admissions Operations Administrator

Western Theological Seminary
08.2019 - Current
  • Managed all applications, collected all supplements, maintained communication and follow-through and presented students for acceptance. This entailed applications for all but one of the seminary's degrees.
  • Managed the day to day tasks of the office, often by myself as my team traveled.
  • Currently, I have stepped in to fill the needs of the institution through funnel data reporting, setting office goals, attending meetings, recruitment travel, scholarship assignment, recruitment strategies and more int he absence of a director.
  • Motivated and trained student employees to maximize team productivity. I also serve as the supervisor to the DSO for international students.
  • Provided answers to customer questions via phone and email, typically within 24 hours.
  • Supported the past Director and current Associate Director by handling all administrative tasks.
  • Assisted with documenting key processes and procedures.
  • Launched, maintained and continue to develop the seminary's CRM system, Element 451.
  • Evaluated current operational practices and suggested improvement strategies.
  • Coordinated meetings for department both in office and remotely via Zoom or Google Meet.
  • Managed internal operational standards and productivity targets.
  • Represented WTS to potential students through all means of communication, often serving as their first contact.
  • Enhanced operational performance and reduced expenses by developing and optimizing standard practices.
  • Collected student feedback and made adjustments to improve retention and satisfaction.
  • Interacted well with students to build connections and nurture relationships.

Assistant Deputy Clerk

Park Township
07.2012 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Interacted with voters by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Attended relevant board and committee meetings and work sessions.
  • Forwarded Freedom of Information Act (FOIA) requests to appropriate departments and tracked requests to verify timely response.
  • Still serving on election days to ensure complete and accurate processing of all ballots for the township and county.

Director of Communications

Christ Memorial Church
11.2012 - 07.2019
  • Supported ministry plans through development and implementation of internal and external communication strategies.
  • Evaluated program effectiveness.
  • Developed communications strategies to drive forward progress in congregational relations.
  • Produced internal communications for all ministry projects.
  • Managed communication department's $140,000 budget.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Created and managed social media campaigns to increase brand engagement.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Conducted market research to identify new opportunities and target markets.

Assistant Director of Admissions

Trinity Christian College
05.1995 - 12.1999
  • Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
  • Completed approximately 50 phone calls day to generate prospective students and guide students through admissions process.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Explained admissions processes, educational programs, financial assistance and student services to thousands potential students.
  • Developed orientation program for incoming students that is still in use today.
  • Coordinated and participated in campus recruitment events, orientation programs and open houses.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Cultivated engaged student population with successful orientation programs.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Served as the supervisor for all student employees as well as four additional recruitment specialists.

Education

Master of Arts - Christian Ministry

Western Theological Seminary
Holland, MI

Master of Arts - Communications/Student Student Personnel

Hope College
Holland, MI
05.1995

Skills

  • Student Application Record Preparation
  • Proficient in all Microsoft Office software as well as Element 451, currently used in Admissions at WTS
  • Operations Management and Budget Management
  • Primary Designated School Official for International Students
  • Staff Support and Member of Security Team
  • Member of the MELD team for Staff Improvement
  • Developer, Planner and Implementor of Scholarship Showcase Day
  • Member of the Employee Engagement Task Force for WTS
  • Student Engagement, Support and Discernment
  • Verbal and Written Communication

Certification

Certified PDSO for International Student Recruitment


References

Kyle Wigboldy, Registrar and Financial Aid Administrator for WTS.  Kyle.Wigboldy@westernsem.edu or 616.392.8555.  


Johnny Vega, Assistant Director of HMP at WTS.  Johnny.Vega@westernsem.edu or 616.392.8555.  


Cori VanOss, current WTS student, independent consultant and life coach and Training Director for Campus2Campus.   coricrawfordvanoss@gmail.com or 407.923.8356.


I am happy to provide additional references if needed.  These three individuals have worked with me in my current role as well as with me as I have covered some of the director responsibilities over the past five months and can speak to my abilities and strengths.

Timeline

Recruiting and Admissions Operations Administrator

Western Theological Seminary
08.2019 - Current

Director of Communications

Christ Memorial Church
11.2012 - 07.2019

Assistant Deputy Clerk

Park Township
07.2012 - Current

Assistant Director of Admissions

Trinity Christian College
05.1995 - 12.1999

Master of Arts - Christian Ministry

Western Theological Seminary

Master of Arts - Communications/Student Student Personnel

Hope College

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Krista Greendyke