Krista Guyer
152 Ohana Nui Circle
Summary
Proven to enhance customer satisfaction and foster positive environments, my background with KIN and Tom Benson Chevrolet showcases exceptional organizational skills and a commitment to excellence. Leveraging goal-oriented strategies and effective communication, I've successfully improved program participation and customer retention, demonstrating adaptability and a knack for relationship building.
Overview
4
4
years of professional experience
Work History
Before and After School Assistant
KIN
08.2013 - 05.2014
- Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Maintained open communication with parents, keeping them informed on their child''s progress throughout the program.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Managed attendance records, ensuring accurate documentation of student participation in before and after school programs.
- Led group projects that fostered collaboration skills while enhancing knowledge retention among participating students.
- Ensured proper nutrition for children by coordinating snack distribution during designated periods adhering to dietary restrictions when necessary.
Receptionist
San Antonio Dodge
08.2014 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
BDC Agent
Tom Benson Chevrolet
11.2015 - 06.2017
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Worked with sales department to develop sales strategies and techniques.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Communicated industry news and trends to management and dealership employees.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
Education
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Samuel Clemens
Schertz, TX06.2013
Skills
- Goal oriented
- Organization
- Negotiation
- Performance tracking
- Appointment setting
- Follow-up calls
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Goal driven
- Relationship building
- Phone etiquette
- Flexible schedule
- Task prioritization
- Self motivation
Timeline
BDC Agent
Tom Benson Chevrolet
11.2015 - 06.2017
Receptionist
San Antonio Dodge
08.2014 - 10.2015
Before and After School Assistant
KIN
08.2013 - 05.2014
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University
High School Diploma -
Samuel Clemens
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