Krista Hagen
Stuart,FL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and sales through exceptional service and upselling techniques. My strong work ethic and multitasking abilities, combined with a friendly, positive attitude, have consistently fostered positive customer experiences and team efficiency.
Overview
10
10
years of professional experience
Work History
Server
Southfork Kitchen and Bar
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Firstwatch
12.2022 - 10.2023
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Greeter
Wallace Chrysler Jeep Dodge Ram
04.2021 - 12.2022
- Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Maintained clean, organized environments for presentable front-of-house areas.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and notified managers.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Retail Manager
Graffiti Boutique
09.2018 - 02.2021
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Deli Associate
Commack Bagels and Deli Market
09.2017 - 08.2018
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
Ice Cream Server
Ralph's Italian Ices
06.2015 - 09.2017
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Business
Keiser University
Fort Lauderdale, FL01-2022
Associate of Applied Science - Business Administration And Management
Suffolk Community College
Brentwood, NY06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Store operations
- Visual merchandising
- Flexible and adaptable
- Complaint resolution
Timeline
Server
Southfork Kitchen and Bar
12.2023 - Current
Server
Firstwatch
12.2022 - 10.2023
Sales Greeter
Wallace Chrysler Jeep Dodge Ram
04.2021 - 12.2022
Retail Manager
Graffiti Boutique
09.2018 - 02.2021
Deli Associate
Commack Bagels and Deli Market
09.2017 - 08.2018
Ice Cream Server
Ralph's Italian Ices
06.2015 - 09.2017
Business
Keiser University
Associate of Applied Science - Business Administration And Management
Suffolk Community College
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