Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Krista Hall

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Murj
09.2022 - Current
  • Assists customers with onboarding and product setup to foster successful adoption and usage.
  • Lead the successful onboarding for a key account with ~35,000 patients.
  • Assisted with facilitating cross-functional teamwork for comprehensive input during the SOP creation process.
  • Provides feedback to Murj leadership to facilitate internal process improvements.
  • Establishes strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborates with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Plays an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinates with internal teams to provide prompt support and address client needs efficiently.
  • Conducts post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Subject matter expert and resource for Murj Connect.

Onboarding Specialist

Philips BioTel Heart Geneva
10.2020 - 08.2022
  • Assisted in the successful Onboarding of over 40 Cardiology practices, ranging in size from 20 to 2500 patients.
  • Served as lead Onboarding Specialist for 12 of these practices, managing multiple clinics at once, while taking them from sales handoff through to implementation and then to the service and success team.
  • Implemented strategies and processes that delivered consistent customer satisfaction and retention.
  • Acted as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that facilitated the achievement of the customer's satisfaction. Ensured that Onboarding processes were precisely executed to build a strong customer relationship foundation.
  • Utilized extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
  • Coordinated with internal teams to access additional resources and facilitate the solutions and tools needed by the customer.
  • Used Concur for expense reports.

Remote Care Coordinator

Philips BioTel Heart Geneva
02.2020 - 10.2020
  • Received CRAT Certification (Certified Rhythm Analysis Technician)
  • Analyzed arrhythmias for pacemakers, defibrillators and implantable loop recorders.
  • Escalated device abnormalities through company workflow process and provided troubleshooting support as needed.
  • Performed device reporting for Onboarding of new clinics as well as established clinics.
  • Performed enabling tasks (setting up the billing cycles for all device types).

Field Clinical Representative

Boston Scientific Corporation
09.2016 - 02.2020
  • Provided clinical support for patients with implanted cardiac devices.
  • Provided documentation of device checks with detailed descriptions of arrhythmias, etc.
  • Educated patients on cardiac device and remote monitoring.
  • Experience with troubleshooting pacemakers and defibrillators.
  • Organized in-services for hospitals and clinics.
  • Lead customer-facing conversations regarding surgical procedures and current products.
  • Provided appropriate documentation for hospitals/clinics.
  • Involved with device checks for research development.
  • Tachy/Brady Certified

Field Clinical Representative

Boston Scientific Corporation
04.2014 - 05.2016
  • Tachy/Brady Certified in Cardiac Rhythm Management
  • Provided implant support to providers for over 300 cardiac devices in 2015; recognized for assisting in the most implanted devices in the Dallas/Ft. Worth region for that year.
  • Provided support for 5 Electrophysiologists and many Cardiologists.
  • Organized in-services for hospitals and clinic where I provided training and information on current and new products.
  • Research development training and knowledge.
  • Communicated with providers about surgical procedures and patient follow-up care.
  • Mentored and trained new employees which included: educating new employees about implant procedures, sterile fields, programming of implanted device, follow-up care, and proper documentation.
  • Used Concur for expense reports.

Electrophysiology Radiographer

Trinity Mother Frances Hospital
11.2007 - 03.2014
  • Radiographer and Scrub Tech in Electrophysiology Lab with excellent understanding of cardiac x-ray images under fluoroscopy.
  • Supervisor responsibilities when acting supervisor was out of office.
  • Completed 12 Lead ECG Course.
  • Performed EP studies for providers with minimal assistance.
  • Scrubbed and assisted with implant and ablation procedures, knowledge of sterile surgical fields and patient anatomy.
  • Performed 3D Mapping for Carto, Biosense Webster and Rhythmia.
  • Inventory Management.
  • Experienced in diagnostic radiology, fluoroscopy, trauma, special procedures and cardiology.

Education

Associate of Applied Science - Radiography

Angelina Community College
05.2007

Skills

  • Customer account management
  • Customer relationship building
  • Customer training and mentoring
  • Task delegation
  • Customer service
  • Customer onboarding
  • Teamwork and collaboration
  • Customer relationship management
  • Problem resolution
  • Interpersonal communication
  • Documentation and reporting
  • Time management

Certification

  • Certified Rhythm Analysis Technician (CRAT)

Education and Training

  • Management Skills for New Managers Course

Timeline

Customer Success Manager

Murj
09.2022 - Current

Onboarding Specialist

Philips BioTel Heart Geneva
10.2020 - 08.2022

Remote Care Coordinator

Philips BioTel Heart Geneva
02.2020 - 10.2020

Field Clinical Representative

Boston Scientific Corporation
09.2016 - 02.2020

Field Clinical Representative

Boston Scientific Corporation
04.2014 - 05.2016

Electrophysiology Radiographer

Trinity Mother Frances Hospital
11.2007 - 03.2014

Associate of Applied Science - Radiography

Angelina Community College

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