Summary
Overview
Work History
Education
Skills
Timeline
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Krista Haltiwanger

Palatka,FL

Summary

Highly skilled and enthusiastic professional with more than 25+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

9
9
years of professional experience

Work History

Chronic Care Management Coordinator

Hynes Internal Medicine
07.2022 - 02.2024
    • Improved patient outcomes by developing and implementing comprehensive care plans.
    • Coordinated interdisciplinary team meetings for effective communication and collaboration in patient care.
    • Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
    • Streamlined the referral process, ensuring timely access to necessary specialists and services.
    • Assessed patients'' needs and connected them to appropriate community resources for ongoing support.
    • Reduced hospital readmissions by monitoring patients'' progress post-discharge and adjusting care plans as needed.
    • Supported family members in understanding and managing their loved one''s health conditions through education and guidance.
    • Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
    • Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.

Chronic Care Management Coordinator

Pulido Internal Medicine
01.2022 - 06.2022
  • Improved patient outcomes by developing and implementing comprehensive care plans.
  • Coordinated interdisciplinary team meetings for effective communication and collaboration in patient care.
  • Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
  • Streamlined the referral process, ensuring timely access to necessary specialists and services.
  • Assessed patients'' needs and connected them to appropriate community resources for ongoing support.
  • Reduced hospital readmissions by monitoring patients'' progress post-discharge and adjusting care plans as needed.
  • Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
  • Facilitated smooth transitions between levels of care by coordinating discharge planning activities with patients, families, and healthcare teams.

Lead Chronic Care Manager

Dr Jack Matheny
09.2018 - 12.2021
    • Enhanced patient care by developing and implementing individualized care plans.
    • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
    • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
    • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
    • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
    • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
    • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
    • Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.

Registered Pharmacy Technician

A-1 Pharmacy
02.2015 - 08.2018
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
  • Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.

Education

Registered Pharmacy Technician - Pharmacy

St Johns State College
Palatka, FL

High School Diploma -

Palatka High School
Palatka, FL

Compounding Pharmacy Tech. - Pharmacy

ST. Johns State College
Palatka, FL

Skills

    • Discharge Planning
    • Care Planning
    • Community Resources
    • Quality Improvement
    • HIPAA Compliance
      • Referral management
      • Progress Monitoring
      • Insurance understanding
      • Training and education

Timeline

Chronic Care Management Coordinator

Hynes Internal Medicine
07.2022 - 02.2024

Chronic Care Management Coordinator

Pulido Internal Medicine
01.2022 - 06.2022

Lead Chronic Care Manager

Dr Jack Matheny
09.2018 - 12.2021

Registered Pharmacy Technician

A-1 Pharmacy
02.2015 - 08.2018

Registered Pharmacy Technician - Pharmacy

St Johns State College

High School Diploma -

Palatka High School

Compounding Pharmacy Tech. - Pharmacy

ST. Johns State College
Krista Haltiwanger