Krista Haltiwanger
Palatka,FL
Summary
Highly skilled and enthusiastic professional with more than 25+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Chronic Care Management Coordinator
Hynes Internal Medicine
07.2022 - 02.2024
- Improved patient outcomes by developing and implementing comprehensive care plans.
- Coordinated interdisciplinary team meetings for effective communication and collaboration in patient care.
- Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
- Streamlined the referral process, ensuring timely access to necessary specialists and services.
- Assessed patients'' needs and connected them to appropriate community resources for ongoing support.
- Reduced hospital readmissions by monitoring patients'' progress post-discharge and adjusting care plans as needed.
- Supported family members in understanding and managing their loved one''s health conditions through education and guidance.
- Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
- Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.
Chronic Care Management Coordinator
Pulido Internal Medicine
01.2022 - 06.2022
- Improved patient outcomes by developing and implementing comprehensive care plans.
- Coordinated interdisciplinary team meetings for effective communication and collaboration in patient care.
- Enhanced patient satisfaction with timely follow-ups and regular updates on their care progress.
- Streamlined the referral process, ensuring timely access to necessary specialists and services.
- Assessed patients'' needs and connected them to appropriate community resources for ongoing support.
- Reduced hospital readmissions by monitoring patients'' progress post-discharge and adjusting care plans as needed.
- Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
- Facilitated smooth transitions between levels of care by coordinating discharge planning activities with patients, families, and healthcare teams.
Lead Chronic Care Manager
Dr Jack Matheny
09.2018 - 12.2021
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
Registered Pharmacy Technician
A-1 Pharmacy
02.2015 - 08.2018
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
Education
Registered Pharmacy Technician - Pharmacy
St Johns State College
Palatka, FLHigh School Diploma -
Palatka High School
Palatka, FLCompounding Pharmacy Tech. - Pharmacy
ST. Johns State College
Palatka, FLSkills
- Discharge Planning
- Care Planning
- Community Resources
- Quality Improvement
- HIPAA Compliance
- Referral management
- Progress Monitoring
- Insurance understanding
- Training and education
Timeline
Chronic Care Management Coordinator
Hynes Internal Medicine
07.2022 - 02.2024
Chronic Care Management Coordinator
Pulido Internal Medicine
01.2022 - 06.2022
Lead Chronic Care Manager
Dr Jack Matheny
09.2018 - 12.2021
Registered Pharmacy Technician
A-1 Pharmacy
02.2015 - 08.2018
Registered Pharmacy Technician - Pharmacy
St Johns State College
High School Diploma -
Palatka High School
Compounding Pharmacy Tech. - Pharmacy
ST. Johns State College
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