Krista Hancock-Osborne
Murfreesboro,TN
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and managing travel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Firstcall Ambulance
04.2014 - 05.2016
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Advanced EMT
Firstcall Ambulance
12.2012 - 04.2014
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Provided education to familiarize patients with medical treatments and self-care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Delivered emotional support to patients and families.
- Immobilized patient for placement on stretcher and ambulance transport.
- Collaborated with medical doctors and other healthcare professionals.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Observed patient behavior to report changes to medical personnel.
- Utilized communication devices to maintain contact with supervisors.
- Trained new EMTs on proper protocols and procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Dispensed medications and monitored patient reactions.
- Educated public on emergency medical services.
- Provided patient families with post-medical care instructions.
- Performed medical tests and collected samples for laboratory analysis.
- Conducted patient intake and triage procedures.
Education
No Degree - Advanced EMT
MTSU
Murfreesboro, TN10.2012
Skills
- Risk Management
- Compliance Management
- Quality Assurance
- Customer Relations
- Employee Scheduling
- Pre-Hospital Care
- Vital Signs Monitoring
- Emergency Management
- Supply Restocking
- Direct Patient Care
- Emergency Vehicle Operation
- Medical Recordkeeping
- Patient Transport
- Safe Driving
- Medical Records Management
- Patient Triage
- Accident Response
- Medical Coding
- Patient Stabilization
- Emergency Patient Triage
- Medication Administration
- Patient Management
- Triaging
- Ambulance Driving
- Advanced Life Support
- Vehicle Maintenance
- Vital Sign Assessment
- Patient Evaluations
- Condition Assessment
- Critical Decision-Making Skills
- Quality Assurance Controls
- CPR and First Aid
Timeline
Operations Supervisor
Firstcall Ambulance
04.2014 - 05.2016
Advanced EMT
Firstcall Ambulance
12.2012 - 04.2014
No Degree - Advanced EMT
MTSU
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