Krista Harris
Summary
Proactive Sales Support Analyst with demonstrated experience providing high-level administrative support in the distribution industry. Demonstrates superior communication and problem-solving abilities while expertly completing assigned tasks. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Sales Analyst
HD Supply A Home Depot Company
04.2017 - Current
- Gather, organize and analyze data, resolved discrepancies and model information.
- Develop tools and processes to help improve operational efficiency and enhance sales team productivity.
- Deliver key metrics for sales and credit to drive success of business.
- Produce scheduled and ad hoc reports using ERP, SQL, Data Warehouse, Snowflake and Tableau.
- Develop and maintain strong working relationships with colleagues, customers and vendors.
- Contribute to team objectives in fast-paced environment.
- Attend monthly and quarterly sales meetings.
- Perform effectively in self-directed work environment, managing day-to-day and scheduled tasks and decisions.
Sales Administrator
Interline Brands Inc - A Home Depot Company
04.2012 - 04.2017
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Attended numerous distributor product and sales training events to consistently increase product knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained relationships with customers by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- As a senior team member I trained new hires and led discussions on new procedures and platforms.
National Account Service Representative
Interline Brands - A Home Depot Company
09.2010 - 03.2012
- Sales Administration & Analysis |, Interline Brands is a leading direct marketer and distributor of maintenance, repair and operations (MRO) products
- Liaison to four National Account Managers' (NAMs) and their largest Chain customers
- Direct communication with Corporate Officers of large Management Companies
- Communicate with all intercompany departments on behalf of NAMs and Chain customers, mainly: Legal, Customer Service, Procurement and Credit departments and Warehouses and Distribution Centers
- Prepare and analyze numerous types of data reports from RS6000 and Data Warehouse into excel for NAMs and Corporate Chain customers
- Prepare and provide large quotes, bulk and contract pricing for Chain customers
- Provide Microsoft assistance: preparing, editing & combining documents
- Solve issues for NAMs and Chain customers at the property and/or corporate level including but not limited to: delivery/warehouse, regular and special orders, credit or legal
- Provide Usage, Sales, Savings, Aging and Fill Rate Reports weekly, monthly, quarterly and as needed, from both RS6000, Data Warehouse and Business Objects
- Maintain Sales & Reporting calendar
- Create and monitor Property Contact Lists for each large Chain of customers as well as the salesmen associated to the properties
- Knowledge of all MRO products across all brands
- Handle no less than 80 emails per day as well as phone calls of various natures.
Sales Assistant
AmSan an Interline Brands Company
10.2009 - 09.2010
- A Janitorial, Safety and MRO supply provider for the MidAtlantic region
- Assistant to ten of the company's top sales representatives in NJ and New England as well as the Sales Manager
- Coordinate with Customer Service, Legal & Credit department on new customer set up and payment and invoice issues
- Prepared data reports in excel on sales dollars, customer info and products
- Maintain library of product literature, labels and samples
- Track orders and solve issues for sales reps
- Keep confidential spreadsheet of expenses for sales reps and submit to Sales Managers quarterly
- Keep confidential spreadsheet of dispenser installations for sales reps to be submitted as charge backs
- Handle all voucher accounts from order entry thru invoicing process
- Maintain constant communication with sales reps, managers, buyers, vendor representatives and warehouse staff to ensure timely delivery and address issues
- Handle no less than 100 emails per day as well as phone calls of various natures
- Maintain sales calendar: meetings, trade shows, sales calls etc.
Executive Assistant
Eagle Maintenance Supply
10.2006 - 10.2009
- Worked closely with distribution and purchasing to ensure proper supply chain methodology
- Prepare and distribute sales and volume reports
- Point of contact for all vendor representatives
- Organized, participated in and attended monthly sales meetings
- Monitored Ezpass account and violations, as well as disputes
- In charge of literature library, sample room and labels
- Attended meetings and prepared Presentations with prospective new high volume customers
- Assisted with training of new eAccess system at customers' sites as well as assist customers with daily web issues
- Organized trade shows: contacting vendors, scheduling of sales reps to attend, gathering literature, samples, giveaways, and arranging displays
- Large emphasis on ‘Green' products and services
- Monitored usage and maintained supply room and office equipment
- Front office contact for warehouse employees
- Good working knowledge of MRO and Janitorial products.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
Legal Secretary
Taylor & Boguski
09.2003 - 10.2006
- This firm handles Workers Compensation, MVA, Municipal, Divorce and Divorce Mitigation
- Assistant to two attorneys
- Opened and closed case files
- Sorted and filed all case documents
- Composed correspondence thru dictation with clients, attorneys, and the courts
- Drafted documents such as adjournments and motions to be filed with the courts
- Received & disbursed mail and fax documents to the appropriate attorney
- Calendared events for the firm, such as client meetings, hearing dates, and staff meetings
- Requested medical records & exams organized on excel spreadsheets
- Answered all incoming calls on a multi-line phone system and forwarded to the appropriate staff when needed
- Opened new files in our computer system.
Education
Introduction To SQL -
Atlantic Cape Community College
Mays Landing, NJ05.2023
High School Diploma -
Shawnee High School
Medford, NJ06.1992
Skills
- Proofreading
- Report Development and Analysis
- Project Management
- Proficient in Microsoft Office
- Intermediate/Advanced Excel Skills
- Proficient in CRM tools like Sales Force
- Proficient in Phaseware and ERP
- Basic knowledge of Snowflake and Tableau
- Basic Knowledge in SQL
- Strong ability to prioritize work independently
- Refined problem solving and organizational skills with an eye for detail
Timeline
Sales Analyst
HD Supply A Home Depot Company
04.2017 - Current
Sales Administrator
Interline Brands Inc - A Home Depot Company
04.2012 - 04.2017
National Account Service Representative
Interline Brands - A Home Depot Company
09.2010 - 03.2012
Sales Assistant
AmSan an Interline Brands Company
10.2009 - 09.2010
Executive Assistant
Eagle Maintenance Supply
10.2006 - 10.2009
Legal Secretary
Taylor & Boguski
09.2003 - 10.2006
Introduction To SQL -
Atlantic Cape Community College
High School Diploma -
Shawnee High School
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