Krista Henard
Indian Trail,North Carolina
Summary
Goal-oriented Data Analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
6
6
years of professional experience
Work History
Product Data Analyst
Aalbert's IPS
Charlotte, NC
07.2021 - Current
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Documented work processes, project initiation, production, and updates to assist creation of change management policies.
- Identified areas where existing data could be used more efficiently or effectively.
- Evaluated current database structures and recommended improvements based on best practices.
- Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Managed application data through data ownership, data quality and governance.
- Built relationships with industry leaders both internally and externally to create new opportunities for growth.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Established policies and procedures to ensure efficient operations.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Created procedures for data sharing and managed incoming and outgoing data files.
- Performed data analysis and created reports to identify trends or discrepancies in the data.
PIM/DAM Data Analyst
ASSA ABLOY Inc.
Monroe, NC
04.2021 - 07.2022
- Managed data gatekeeping by receiving information, translating and overseeing documents within file management system.
- Identified areas where existing data could be used more efficiently or effectively.
- Evaluated current database structures and recommended improvements based on best practices.
- Resolved complex queries by analyzing query plans and optimizing indexes when necessary.
- Defined product and file structure, establishing model libraries and preferences to improve dissemination of material.
- Collaborated with stakeholders on requirements gathering, design, development, testing, and implementation of new databases and data models.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Devised reports and visualizations to present requested data in sleek format.
- Maintained knowledge of advances in information technology systems and applications.
Customer Service Representative
ASSA ABLOY Inc.
Monroe, NC
11.2017 - 04.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Bachelor of Science - Human Resources Management
Upper Iowa University
Fort Polk12-2016
Skills
- Data Modeling
- Data Warehousing
- Project Management
- Gap Analysis
- Process Improvement
- Data Validation
- Database Maintenance
- Process Mapping
- Report Preparation
- Database Management
- Data Exports
- Data Mapping
- Structured Query Language (SQL)
- Data Quality
Affiliations
- Gardening
- Hiking
- Kayaking
References
References available upon request.
Timeline
Product Data Analyst
Aalbert's IPS
07.2021 - Current
PIM/DAM Data Analyst
ASSA ABLOY Inc.
04.2021 - 07.2022
Customer Service Representative
ASSA ABLOY Inc.
11.2017 - 04.2021
Bachelor of Science - Human Resources Management
Upper Iowa University
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