Krista Hernandez
Fontana,CA
Summary
Seeking career advancement opportunities within the Restaurant Industry where passion and enthusiasm meet. 10+ Years of Restaurant experience, leading and developing my team into next level positions all while creating a sustainable culture where people matter first. Eager to devote my talents to a purpose. With multi-unit leadership experience, extensive marketing strategies and an owners mentality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior General Manager
Roll Em Up Taquitos
Chino Hills, CA
10.2022 - Current
- Multi-unit leader.
- Managed locations simultaneously, while hiring and developing replacements.
- Focused on marketing within and outside the four walls.
- Actively pursued community involvement opportunities in order to create brand awareness and increase revenue.
- Executed daily operations with extensive knowledge of P&L, Scheduling, Inventory, Purchasing, Vendor relations, Labor goals and development of team members
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Senior Department Manager
John's Incredible Pizza Company
Riverside, CA
04.2022 - 10.2022
- Overseeing FOH department in all areas including operations, training, development, and recruiting
- Managed day-to-day operations of the department, including budgeting and scheduling staff.
- Coordinated with other departments to ensure efficient workflow between teams.
- Developed clear objectives and goals for each employee in order to maximize their effectiveness in their roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintaining the highest levels of customers services and cleanliness
- Focused on customer experience and crew culture.
- Conducted regular performance reviews with team members, providing guidance and feedback as needed.
Operations Manager/Assistant General Manager
Raising Cane's
Fontana, CA
10.2018 - 04.2022
- Monitored daily operations to ensure adherence to established policies and procedures.
- Maintained accurate inventories of food, supplies and equipment.
- Ensured compliance with health, safety and sanitation standards.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Shift Manager
Raising Canes
San Bernardino, CA
05.2017 - 10.2018
- Helped to execute the perfect shift, while serving the perfect box fast, friendly clean and have fun
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize productivity.
Service Manger
Chipotle
08.2012 - 09.2016
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Adhered to all health department regulations regarding food storage and preparation.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Kitchen Manager
Chipotle Mexican Grill
Ontario, CA
01.2012 - 08.2012
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained employees on cooking techniques, safety standards and performance strategies.
Shift Manager
Pick Up Stix
Fontana, CA
01.2009 - 05.2012
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
Education
General Ed. -
A B High School
Lic. Pharmacy Tech. -
American Career College-Ontario
Skills
- Aloha POS (4 years)
- Shift Supervisor (10 years)
- Food Service (10 years)
- Kitchen Management Experience
- Leadership
- Restaurant management (10 years)
- Hospitality
- Customer service
- Catering
- Food Preparation
- Guest Services
- Human Resources
- Upselling
- Purchasing
- Profit & Loss
- Events management
- Forecasting
- Senior leadership
- Marketing
- Recruiting
Certification
- ServSafe
- Food Handler Certification
- Driver's License
Assessments
- General manager (hospitality), Proficient, 03/01/22, Solving group scheduling problems and reading and interpreting P&L statements
- Management & leadership skills: Impact & influence, Proficient, 03/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Senior General Manager
Roll Em Up Taquitos
10.2022 - Current
Senior Department Manager
John's Incredible Pizza Company
04.2022 - 10.2022
Operations Manager/Assistant General Manager
Raising Cane's
10.2018 - 04.2022
Shift Manager
Raising Canes
05.2017 - 10.2018
Service Manger
Chipotle
08.2012 - 09.2016
Kitchen Manager
Chipotle Mexican Grill
01.2012 - 08.2012
Shift Manager
Pick Up Stix
01.2009 - 05.2012
General Ed. -
A B High School
Lic. Pharmacy Tech. -
American Career College-Ontario
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