Summary
Overview
Work History
Education
Skills
Timeline
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Krista Higley

Mary Esther,FL

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Ramp Supervisor

Unifi
Eglin AFB, FL
06.2023 - Current
  • Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
  • Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
  • Assigned tasks to ground personnel based on workloads, skillsets, and availability.
  • Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling and de-icing.
  • Conducted regular safety inspections of equipment used by ground crew such as tugs and belt loaders.
  • Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
  • Enforced strict adherence to local regulations governing airside operations at the airport.
  • Maintained on-time connections by guiding aircraft to and from gate positions.

Cashier/Dunkin’

Faber Coe And Gregg
Eglin AFB, FL
04.2023 - 06.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Educator

Lululemon
Miramar Beach, FL
10.2022 - 04.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.

Shift Leader

McAlister's Deli
Niceville, FL
05.2022 - 10.2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Cashier/Hostess

Buffalo Wild Wings
Melbourne, FL
09.2021 - 05.2022
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Crew Member Trainer

McAlisters Deli
Niceville, FL
07.2020 - 08.2021
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Explained goals and expectations required of trainees.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Education

Some College (No Degree) - Pursuing Business Degree

Northwest Florida State College
Niceville, FL

Skills

  • POS Systems
  • Customer Service
  • Cash Handling
  • Detail-Oriented
  • Cooperative Attitude
  • Employee Training
  • Personnel Supervision
  • Operational Efficiency
  • Arrival/Departure Procedures

Timeline

Ramp Supervisor

Unifi
06.2023 - Current

Cashier/Dunkin’

Faber Coe And Gregg
04.2023 - 06.2023

Educator

Lululemon
10.2022 - 04.2023

Shift Leader

McAlister's Deli
05.2022 - 10.2022

Cashier/Hostess

Buffalo Wild Wings
09.2021 - 05.2022

Crew Member Trainer

McAlisters Deli
07.2020 - 08.2021

Some College (No Degree) - Pursuing Business Degree

Northwest Florida State College

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Krista Higley