Krista Hirsbrunner
Account Executive
Ogden,UT
Summary
Resourceful Account Executive with progressive career in Business to Business Sales. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities. Excellent consultative selling talents. Knowledgeable and dedicated customer service professional with extensive experience in both warehouse and transportation industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Account Executive
Canon Solutions America
Salt Lake City, UT
09.2019 - 06.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed over 50 customer calls and emails per day.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Contacted customers as issues arose to provide prompt resolutions.
Supervisor
Old Dominion Freight
West Valley City, UT
12.2018 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, and supervising work of team.
- Reported and established key performance metrics to monitor and meet company goals.
- Followed verbal and written instructions to properly move and ship products.
- Managed team of 35 to facilitate domestic and international shipments.
- Secured cargo using chains, load bars, wood blocks and straps.
Dispatch/Customer Service Representative
Old Dominion Freight Line, Inc.
Ogden, Utah
01.2018 - 12.2018
- Scheduled and dispatched drivers to locations in Logan and Ogden, Utah.
- Coordinated dispatching of 28 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Directed dispatching, routing and tracking of 28 fleet vehicles.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Electrologist
Advanced Electrolysis
North Ogden , Utah
09.2017 - 04.2018
- Discussed procedures and treatment options with clients.
- Developed individualized, hair removal programs.
- Carried out product inventory checks, charting and consultations.
- Sterilized equipment for patient treatments.
- Administered treatments to more than 20 patients per week.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
Inventory Control Specialist
Associated Foods Distribution Center
Farr West, Utah
10.2013 - 06.2017
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Implemented crisis control initiatives to reduce lost time during unanticipated events.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Audited and corrected discrepancies in inventory numbers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Discovered warehouse releases never invoiced, capturing over $200K in unbilled charges over the course of 1 year.
Education
Professional License - Electrolysis
Cameo College of Essential Beauty
Salt Lake City, UT 06.2017 - 09.2017
Skills
Relationship building and management
Timeline
Account Executive
Canon Solutions America
09.2019 - 06.2021
Supervisor
Old Dominion Freight
12.2018 - 09.2019
Dispatch/Customer Service Representative
Old Dominion Freight Line, Inc.
01.2018 - 12.2018
Electrologist
Advanced Electrolysis
09.2017 - 04.2018
Professional License - Electrolysis
Cameo College of Essential Beauty
06.2017 - 09.2017
Inventory Control Specialist
Associated Foods Distribution Center
10.2013 - 06.2017
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