Krista Hoffower
Waco
Summary
Dynamic Tax Specialist with extensive experience at Mclennan County, adept at ensuring compliance and accuracy in financial reporting. Proven ability to deliver exceptional customer service while managing sensitive information with strict adherence to HIPAA regulations. Skilled in data entry and appointment scheduling, consistently exceeding expectations in fast-paced environments.
Organized Patient Service Representative with 16 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Tax Specialist
Mclennan County
11.2024 - 03.2025
- Managed tax submissions and made sure all information complied with regulations.
- Collected and submitted required tax payments.
- Reviewed financial statements for accuracy and integrity.
- Maintained thorough and current understanding of applicable tax laws.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Administrative Assistant
HEB Grocery Store
07.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Produce Production Specialist
HEB Grocery Store
03.2021 - 07.2023
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Documented deviations in procedures or appearance on production batch sheets for management review.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Weighed out and measured ingredients with high level of accuracy to produce exact blends.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
Kaiser Permanente
07.2004 - 03.2020
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Director of Youth Ministry
Sweetwater Community Church
07.2008 - 05.2014
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Built lasting relationships with youth and parents or guardians.
- Oversaw youth ministry budget and tracked all expenses.
- Shared valuable life experiences with youths aged newborn to 18 years to promote positive self-esteem and improve social skills.
- Planned weekly groups as well as special events and overnight retreats.
- Scheduled and managed teams of youth volunteers.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Identified and recruited potential volunteer workers.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
After School Program Coordinator
City of Chula Vista Parks and Recreation
05.1998 - 06.2004
- Monitored student progress and implemented intervention strategies to support student success.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Verified student grades, attendance and schedules.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Developed and coordinated after-school programs and activities.
Education
Associate of Arts -
Southwestern College
Chula Vista, CA06-1998
High School Diploma -
Eastlake High School
Chula Vista, CA06-1995
Skills
- Payroll administration
- Reporting skills
- Patient confidentiality
- HIPAA compliance
- Data entry proficiency
- Call center experience
- Appointment scheduling
- Patient check-in
- Registration management
- Phone and email etiquette
- Customer service
- Payment processing
Timeline
Tax Specialist
Mclennan County
11.2024 - 03.2025
Administrative Assistant
HEB Grocery Store
07.2023 - 11.2024
Produce Production Specialist
HEB Grocery Store
03.2021 - 07.2023
Director of Youth Ministry
Sweetwater Community Church
07.2008 - 05.2014
Customer Service Representative
Kaiser Permanente
07.2004 - 03.2020
After School Program Coordinator
City of Chula Vista Parks and Recreation
05.1998 - 06.2004
Associate of Arts -
Southwestern College
High School Diploma -
Eastlake High School
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