Open To Work
Krista Holloway
Cape Coral,FL
Summary
Dynamic professional with experience in call center management and education, known for delivering strong customer service and creating engaging learning environments. Skilled in strategic planning, process optimization, and team leadership to improve efficiency and performance. Adaptable and collaborative, with a focus on supporting diverse needs and achieving both operational and student success.
Overview
5
5
years of professional experience
Work History
Call Center Manager
Village Capital & Investments
Henderson, NV
09.2022 - 02.2024
- Improved team efficiency and service performance by streamlining workflow and staff coordination
- Managed daily call center operations, including scheduling, workflow, and supervision
- Oversaw team performance and supported cross-department communication
- Maintained accurate records and ensured compliance with procedures while handling sensitive client information
Preschool Teacher
KinderCare
Henderson, NV
07.2021 - 08.2022
- Improved team efficiency and service performance by streamlining workflow and staff coordination
- Managed daily call center operations, including scheduling, workflow, and supervision
- Oversaw team performance and supported cross-department communication
- Maintained accurate records and ensured compliance with procedures while handling sensitive client information
Instructional Resource Teacher
Kyrene School District
Chandler, AZ
07.2019 - 12.2020
- Supported students with academic, behavioral, and developmental needs in classroom settings
- Assisted in implementing structured learning and behavior support strategies
- Tracked student progress and contributed to individualized learning goals
- Collaborated with teachers and families to support student success
Education
Bachelor of Science - Psychology
Utah Valley University
05-2026
Associate of Science - Chemistry
Chandler-Gilbert Community College
Gilbert, AZ05-2019
Skills
- Behavioral assessment & guidance
- Classroom management
- Team collaboration & leadership
- Interpersonal communication
- Task prioritization & organization
- Documentation & Microsoft Office (Word, Excel, PowerPoint)
- Child development support
Timeline
Call Center Manager
Village Capital & Investments
09.2022 - 02.2024
Preschool Teacher
KinderCare
07.2021 - 08.2022
Instructional Resource Teacher
Kyrene School District
07.2019 - 12.2020
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Chemistry
Chandler-Gilbert Community College