Summary
Overview
Work History
Education
Skills
Timeline
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Krista Holsen

Pensacola,FL

Summary

Dynamic leader with a proven track record at Wako Japanese, adept in enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office and exceptional people skills, I excel in staff supervision and fostering vendor relationships. Achieved significant improvements in team performance and service delivery, demonstrating a strong ability to navigate organizational changes and crisis situations.

Overview

5
5
years of professional experience

Work History

Regional Manager

Wako Japanese
Pensacola, FL
10.2022 - Current
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted performance reviews for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Cocktail Server

Treasure Bay Casino
02.2021 - 10.2022
  • Processed cash payments from customers using a point-of-sale system.
  • Communicated with customers to take drink orders accurately.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Cleaned bar area including wiping surfaces, disposing trash.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Provided excellent customer service at all times.
  • Replenished liquor bottles as needed throughout shift.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Performed opening, closing duties such as setting up, breaking down the bar area.

Server

Boomtown Casino
03.2021 - 11.2021
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
  • Cross-trained in other areas such as catering or bartending as needed.
  • Cross-trained in other areas such as bussing tables or bartending if needed.

Education

Associate of Science - Political Science

University of Mobile
Mobile, AL
05-2020

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Google Docs
  • Microsoft office
  • Math
  • People skills
  • Laminating
  • Binding
  • Phone calls
  • Faxing
  • Business cards
  • Cleaning
  • Register
  • Money handling
  • Point of sale
  • Customer service
  • Drink making
  • Common bar knowledge
  • Staff supervision

Timeline

Regional Manager

Wako Japanese
10.2022 - Current

Server

Boomtown Casino
03.2021 - 11.2021

Cocktail Server

Treasure Bay Casino
02.2021 - 10.2022

Associate of Science - Political Science

University of Mobile

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Krista Holsen