Dynamic professional with a proven track record excelling in administrative roles and customer service. Highly dependable and organized, Leveraging strong communication skills and attention to detail to enhance operational efficiency and ensure compliance with policy and regulations. Committed to fostering relationships and providing enthusiasm and positivity to colleagues and customers.
Work History
TSA Agent/Officer
3 Years
Department Of Homeland Security, TSA | 06.2023 - Current
Conducted security screenings of passengers and luggage to ensure compliance with federal regulations.
Monitored passenger behavior to identify potential security threats and escalated issues as necessary.
Operated screening equipment, including X-ray machines and metal detectors, to facilitate efficient processing.
Provided exceptional customer service by assisting travelers with inquiries regarding security procedures.
Collaborated with law enforcement agencies during incidents to enhance overall airport safety measures.
Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
Assisted in deterring potential threats by performing regular and random security checks.
Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
Performed pat-downs to look for unauthorized materials and weapons.
Sexual Assault Victim Advocate
5 Years 2 Months
Sexual Assault Center NWGA | 03.2018 - 05.2023
Provided emotional support to survivors during crisis intervention sessions.
Facilitated access to resources, including legal and medical assistance, for clients.
Conducted intake assessments to identify immediate needs of sexual assault victims.
Developed and delivered educational workshops on consent and prevention strategies.
Collaborated with law enforcement and community organizations to enhance victim services.
Mentored new advocates, fostering a supportive environment for professional growth.
Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
Educated community members on sexual assault prevention, contributing to increased awareness and bystander intervention.
Referred clients to other specialists, institutions or support services as necessary.
Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
Student Health/ Support Services Manager
6 Years 5 Months
Shorter University | 05.2012 - 10.2018
Managed daily operations of support services department, ensuring efficient service delivery.
Developed and implemented training programs for staff to enhance service quality and efficiency.
Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
Led initiatives to optimize resource allocation, resulting in increased operational effectiveness.
Oversaw budget management for support services, aligning expenditures with strategic goals.
Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Financial Aid Advisor
5 Years 4 Months
Embry Riddle Aeronautical University | 06.2007 - 10.2012
Developed comprehensive financial plans tailored to individual client needs.
Analyzed budgets for grants and loans.
Conducted regular reviews of client portfolios, ensuring alignment with financial goals.