Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transplant Case Manager – Living Donor, Liver, TPAIT
UNC Chapel Hill
06.2018 - Current
Initiate psychosocial assessment on potential transplant candidates to include liver, living donor, kidney, LVAD, heart and auto-islet cell
Perform with comprehensive team to include Transplant Cardiology, Hepatology, Nephrology; Transplant Surgeons; Transplant Program Assistants; Transplant Psychology, Transplant Financial Coordinators, Transplant Nurse Coordinators, Transplant Physician Assistants, and Transplant Nurse Practitioners
Participate with the intricate transplant team at Selection Committee
Offer ongoing psychosocial support to the patient and family/caregiver(s) throughout the transplant process (pre/post); assess Social Determinants of Health
Coordinate discharge needs to include placement, home health, infusion, DME, hospice.
Medical Social Worker
HonorHealth
03.2014 - 06.2018
Complete psychosocial assessments on patients to determine needs and ensure safe discharge plans
Coordinate patient needs with insurance and various providers to ensure coverage of services (i.e
Home health, DME, infusion, feeding supplies)
Work on multi-disciplinary team to include: physicians (Pediatricians, Neonatal), nurses, nurse practitioner, nutritionist, and child life specialist
Served newborn to geriatric populations
Selected to be co-captain of ACT Team to foster positive change within Case Management Department
Selected to participate on high risk pregnancy team to assess needs of mother to be and/or newborn prior to delivery
Current float to all campuses as Per Diem employee to serve as discharge case manager.
Lung and Kidney, Living Donor Transplant Social Worker
Dignity Health – St. Joseph Hospital and Medical Center
04.2015 - 03.2018
Initiate psychosocial assessments on potential transplant recipients
Provide support to transplant recipients and their caregiver to include: emotional and social, financial resources, support groups, and other specifics as identified
Present transplant recipient case to Multi-Review Board and verbally advocate the strengths and contra indicators
Work closely with multidisciplinary teams that include: Pulmonologists, Nephrology, Transplant and Thoracic surgeons, Nurse Practitioners, Nurses, Financial Coordinators, Pharmacists, Dietitian, and Psychiatry
Collaborate with inpatient social work/case manager on transplant patient discharge needs
Arrange outpatient needs such as DME, hone health, hospice, infusion etc to meet patient needs
Facilitate support groups for pre and post patients and caregivers.
Child Protective Services Ongoing Supervisor
Arizona Department of Economic Security (Department of Child Safety)
02.2003 - 06.2014
Manage unit of 10 ongoing case managers; approx
320 children
Consult with case managers regarding court reports and recommendations
Work efficiently to ensure case plan goals are being achieved and permanency is being established for children in foster care
Ensure joint protocol is followed with criminal investigations
Testify in various court proceedings regarding court wards of the state of Arizona
Facilitated legal meetings between families and children to encourage open communication and exchange information to determine level of agency involvement
Incorporate the Family to Family Initiatives to promote least restrictive outcomes for children and families that encounter the foster care system
Mediate structured meetings that develop and build trust, respect and effective decision making outcomes with focusing on child(ren) safety
Engage the community for support to the family and child(ren) and provide resources
Conduct CPS investigations of sexual or physical abuse, neglect, or abandonment
Work jointly with law enforcement agencies in determining criminal conduct allegations of child abuse and/or neglect
Assist law enforcement in forensic interview process (photography, examination, video-taped interview)
Apply policy and procedures to ensure alignment with Arizona Revised Statutes regarding crimes against children
Collaborate with staff to verify policy and procedures are adhered to within DCYF
Exercise sound decision making skills
Successfully summarizes, documents, and communicates safety threshold criteria.
Education
Master of Social Work -
Arizona State University
Phoenix, AZ
01.2011
Bachelor of Arts - Psychology
Arizona State University
Phoenix, AZ
01.2001
Skills
Solid communication
Thorough problem solving
Effective evaluator and interviewer
EPIC proficient
Chronic disease management
Highly organized
Experienced team leader
Assertive patient advocate
Prioritization of demands
Skilled multi-tasker
Organizations
National Association of Social Work (NASW)
Society of Transplant Social Work (STSW)
Arizona State University School of Social Work Field Instructor
University of North Carolina-Chapel Hill School of Social Work Field Instructor
Certification
LCSW - State of North Carolina
CCTSW - Certified Clinical Transplant Social Worker
Timeline
Transplant Case Manager – Living Donor, Liver, TPAIT
UNC Chapel Hill
06.2018 - Current
Lung and Kidney, Living Donor Transplant Social Worker
Dignity Health – St. Joseph Hospital and Medical Center
04.2015 - 03.2018
Medical Social Worker
HonorHealth
03.2014 - 06.2018
Child Protective Services Ongoing Supervisor
Arizona Department of Economic Security (Department of Child Safety)