Krista Huston
Norwich,CT
Summary
Goal-oriented, resourceful and experienced worker dedicated to delivering customer service, greeting high-volume of customers and administrative excellence, including clerical support and public interaction. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Certification
- First Aid/CPR Certified
Skills
- Time Management
- Verbal and written communication
- Inter-Office Communications
- Customer Service
- Excellent People Skills
- Multitasking Strengths
- Product and Service Sales
- Teamwork and Collaboration
- Complex Problem-Solving
- Calendar Management
- Appointment Scheduling
- Office Administration
- File Systems Management
Work History
Recreation Assistant - NF2
MWR- Liberty Center
2023.03 - Current
- Enhanced single sailor enjoyment by creating and implementing diverse recreational activities.
- Assisted in organizing special events, resulting in increased single sailor engagement.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Managed equipment inventory efficiently, maintaining availability for participants.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Served as an effective liaison between different departments involved in recreation programming coordination.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Prepared reports for management regarding status of daily and monthly visitors to the facility.
Sales Associate
Hickory Farms
2019.10 - 2020.01
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding merchandise.
- Achieved perfect attendance and on-time record.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending other products to compliment the products they wanted already to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Customer Service Representative
Eastern Connecticut Transportation Consortium, LLC
2018.11 - 2019.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained close business relationships with other companies that they worked with on a day to day basis.
Retail Keyholder
The Kitchen Collection
2017.02 - 2018.11
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Performed category maintenance by rotating products according to company product rotation policy.
- Utilized product information and sampling to educate customers and assist in product selections.
- Maintained confidentiality and security of sales records and operational reports.
- Worked with store manager to create employee schedules.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
Retail Keyholder
Gymboree Outlet
2016.04 - 2018.06
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Performed category maintenance by rotating products according to company product rotation policy.
- Stored security alarm codes and keys and made routine code changes.
- Maintained confidentiality and security of sales records and operational reports.
- Worked with store manager to create employee schedules.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
Work Preference
Work Type
Full TimeImportant To Me
Career advancementPaid sick leaveHealthcare benefitsPaid time offTimeline
Recreation Assistant - NF2
MWR- Liberty Center
2023.03 - Current
Sales Associate
Hickory Farms
2019.10 - 2020.01
Customer Service Representative
Eastern Connecticut Transportation Consortium, LLC
2018.11 - 2019.12
Retail Keyholder
The Kitchen Collection
2017.02 - 2018.11
Retail Keyholder
Gymboree Outlet
2016.04 - 2018.06
Interior Design/ Graphic Design
The New England Institute of Art
High School Diploma -
Norwich Free Academy
Education
Interior Design/ Graphic Design
The New England Institute of Art
Brookline, MAHigh School Diploma -
Norwich Free Academy
Norwich, CT06.2010
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