Summary
Quote
Overview
Work Preference
Certification
Skills
Education
Work History
Timeline
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Krista Huston

Krista Huston

Norwich,CT

Summary

Creative and detail-oriented professional with experience in digital design, customer service, and office administration. Proficient in Canva and other design tools, with a strong eye for visual communication. Known for delivering exceptional service, maintaining organized workflows, and managing multiple tasks efficiently in fast-paced environments. Adept at balancing creativity with administrative precision to support team goals and enhance customer experiences.

Quote

"Creativity is nothing but a mind set free."
Torrie T. Asai

Overview

9
9
years of professional experience

Work Preference

Work Type

Full Time

Important To Me

Career advancementPaid sick leaveHealthcare benefitsPaid time off

Certification

  • First Aid/CPR Certified
  • Star Service
  • ServSafe MWR Certified

Skills

  • Proficient in using Canva for Designing purposes
  • Customer Service
  • Proficient in relationship building
  • Proficient schedule organization
  • Efficient appointment management
  • Administrative support
  • Effective time management
  • Verbal and written communication
  • Cross-departmental collaboration
  • Attention to detail
  • Activity planning and coordination

Education

Interior Design/ Graphic Design

The New England Institute of Art
Brookline, MA

High School Diploma -

Norwich Free Academy
Norwich, CT
06.2010

Work History

Recreation Assistant - NF2

MWR- Liberty Center
03.2023 - Current
  • Designed promotional flyers and event marketing materials for Liberty Center- hosted events using Canva.
  • Increased event attendance through targeted marketing campaigns and promotions.
  • Enhanced brand visibility by designing innovative marketing materials.
  • Built constructive relationships, collaborating with other departments, and managers to develop cohesive marketing strategies and drive growth.
  • Managed marketing budget efficiently, maximizing return on investment for marketing activities.
  • Applied customer-first strategy to product development and marketing materials.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
    Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
    Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
    Served as an effective liaison between different departments involved in recreation programming coordination.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Assisted in organizing special events, resulting in increased single sailor engagement and attendance.
    Managed equipment inventory efficiently, maintaining availability for participants.
  • Organized field trips and outings as part of program offerings, broadening participant experiences.
  • Responded to public inquiries to provide information about programs and facilities.

Sales Associate

Hickory Farms
10.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding merchandise.
  • Achieved perfect attendance and on-time record.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending other products to compliment the products they wanted already to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Customer Service Representative

Eastern Connecticut Transportation Consortium, LLC
11.2018 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained close business relationships with other companies that they worked with on a day to day basis.

Retail Keyholder

The Kitchen Collection
02.2017 - 11.2018
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Opened and closed store at proper times for reliable services.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Maintained confidentiality and security of sales records and operational reports.
  • Worked with store manager to create employee schedules.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.

Retail Keyholder

Gymboree Outlet
04.2016 - 06.2018
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Opened and closed store at proper times for reliable services.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Assisted store cashiers during peak sales times.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Stored security alarm codes and keys and made routine code changes.
  • Maintained confidentiality and security of sales records and operational reports.
  • Worked with store manager to create employee schedules.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.

Timeline

Recreation Assistant - NF2

MWR- Liberty Center
03.2023 - Current

Sales Associate

Hickory Farms
10.2019 - 01.2020

Customer Service Representative

Eastern Connecticut Transportation Consortium, LLC
11.2018 - 12.2019

Retail Keyholder

The Kitchen Collection
02.2017 - 11.2018

Retail Keyholder

Gymboree Outlet
04.2016 - 06.2018

Interior Design/ Graphic Design

The New England Institute of Art

High School Diploma -

Norwich Free Academy

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