Krista Irby
Overview
16
16
years of professional experience
Work History
OFFICE MANAGER
GROUPS RECOVER TOGETHER
06.2023 - Current
- Provides exceptional customer service, in person, by phone and via video conference, and helps members troubleshoot issues that affect their treatment
- Carries out all administrative duties such as answering phone calls, responding to member texts, responding to emails, and troubleshooting general tech issues with members
- Manages member flow in the office and on virtual group meetings, including check-in/out, collecting payment, management and creation of prescriptions, submission of prior authorizations for medication, and drug screen collection
- Coordinates with medical providers on scheduling and member needs; troubleshoot day to day operational challenges that providers may face; and manages provider time tracking to ensure that leadership is able to enter time for payment in a timely manner depending on the state specific workflows
- Maintains accurate member information in the EMR including but not limited to demographic information, group appointment scheduling, individual appointment scheduling, ensuring appropriate prescription coverage for members and provider compliance scheduling
- Collects insurance information, understands in-network insurance plans that are accepted, and collects copays/coinsurance as deemed appropriate
- Connect members with the Member Access Team for member financial responsibility
- Works closely with local pharmacies to ensure no unnecessary disruptions to a member's medication
- Answers general office level questions from members regarding program concerns, pharmacy issues, and/or other personal needs of the program (if unable to answer questions, will help the member find the correct point of contact)
- Orders and maintains adequate office supplies through office supply platform or purchasing from local retailers
- Ensures member Urine Drug Screens supplies are shipped, where applicable, and be available for member pick-up at the office at designated times
- Consistently meets office specific goals attached to key performance indicators to drive positive outcomes for our members
- Manages and maintains reporting trackers to drive member success and overall operational compliance
- Responsible for coordinating member medication counts, completing health/ safety drills, monitoring PDMP for state compliance, and adhering to office compliance standards
- Proactively engages in community relations activities; Distributes brochures, flyers, and written materials to community stakeholders to promote Groups and its mission
- Attends and participates in community meetings related to substance abuse and addiction topics.
SHELTER MONITOR/INTAKE COORDINATOR
PACEM
04.2021 - 06.2023
- Responsible for the security, safety and supervision of residents through direct monitoring and active interaction
- Responsible for the daily operations of the shelter
- Work compassionately with those who have difficulty engaging with service providers
- Effectively resolve conflicts among participants and de-escalate potentially violent situations
- In charge of all referral and intakes into the shelter (average of 15-20 per week)
- Work closely with each client's service providers in order to ensure they were the right candidate for our program
- Ensure participants adhere to rules, especially related to behaviors that are unsafe - if necessary, notifying public safety personnel to help with clients who exhibit inappropriate or unsafe behaviors
- Work with first responders in order to respond appropriately to emergencies
- Maintain daily recordkeeping and reports.
SERVER/BARTENDER
TEXAS ROADHOUSE
10.2019 - 02.2020
- Provided excellent customer service
- Greeted customers and made suggestions based on their preferences
- Took orders and served them to the correct patron
- Upsold when appropriate
- Arranged table settings and kept areas clean at all times
- Delivered checks and cashed out each guest.
ACCOUNT MANAGER/BOOKKEEPER
JAMES AYERS AND ASSOCIATES
12.2018 - 06.2019
- Performed general bookkeeping duties; including posting information to accounting software and reconciling accounts
- Pay debts as they come due for payment, including necessary bills as well as supplier and vendor invoices
- Obtained necessary tax forms from all customers and vendors
- Provided excellent customer service
- Performed reconciliations of bank accounts on a monthly basis to ensure accuracy and issue all financial statements to clients
- Processed bi-monthly payroll for James Ayers and Associates and other companies who used our payroll services
- Distributed customer invoices and ensured that receivables were collected in a timely manner
- Provided administrative support to management when required.
INTERNET SALES MANGER
BROWN DODGE CHRYSLER RAM AND JEEP
08.2016 - 12.2018
- Responded to Internet Customer inquiries and ensured that the dealership actualizes its maximum profit potential on all Internet Sales
- Built customer relations based on trust and personally managed all internet sales from beginning to end
- Consistently developed innovative approaches to sales and special customer events
- Prepared and presented weekly sales reports for weekly sales meetings
- Prospected and contacted potential customers on a daily basis through mail, telephone, email, and text campaigns
- Forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis
- Trained, counseled and managed lead distribution to Salespeople.
SALES
ASHBURY INTERNATIONAL GROUP
03.2015 - 08.2016
- Identified and analyzed customers' interests and budget, understanding and anticipating customers' needs and wants and recommending appropriate products and systems
- Build customer relationships through trust, contact, and demonstrations
- Developed new events and demonstrations for our product line
- Prepared and presented Sales Report and Forecast Report on a weekly basis
- Continually developed relationships with dealers and distributors.
LEASING PROFESSIONAL
WERTLAND SQUARE AND JEFFERSON COMMONS
06.2012 - 07.2013
- Leased apartments for UVA College Housing and young professionals for over 300 Units
- Responsible for asking questions to find out customers' needs and price point, and pinpoint the features and needs with available units
- Assisted the maintenance team in turning over all units prior to student move-ins
- Responsible for running credit and background checks on all tenant and guarantors
- Giving tours of units and facilities to prospective tenants
- Setting up and implementing events for resident retention.
PERSONNEL COORDINATOR
MAXIM HEALTHCARE SERVICES
08.2010 - 03.2011
- In charge of recruitment and orientation of home health nurses and aides
- Continuously updated personnel database and met with each employee for any evaluation or requirements they needed to accomplish in order to keep their license valid
- Responsible for updated and compliance of all personnel files in accordance with all State and Company policies and procedures.
FRONT DESK RECEPTIONIST
FARMINGTON COUNTRY CLUB
05.2009 - 08.2010
- Checked in and Checked out guests in a timely manner and reconciled each account
- Ensured reservations were taken correctly and courteously
- In charge of the annual graduation and football lottery system for Farmington Members.
FRONT DESK MANAGER
CLIFTON INN RELAIS AND CHATEAUX
06.2008 - 05.2009
- Handing all aspects of guest bookings including dinner reservations, special amenities, and travel arrangements
- Supervised and trained all new Clifton Front Desk Staff
- Reviewed accounts and reconciled each account before the guest left
- Escorted each guest on a tour of historical Charlottesville Property, Clifton Inn Relais and Chateaux.
Education
BACHELORS OF SCIENCE - Government
LIBERTY UNIVERSITY
12.2013
Skills
- Data Entry
- Sales
- Staff Hiring
- Customer Service
- Administrative Support
- Staff Management
- Talent Development
Timeline
OFFICE MANAGER
GROUPS RECOVER TOGETHER
06.2023 - Current
SHELTER MONITOR/INTAKE COORDINATOR
PACEM
04.2021 - 06.2023
SERVER/BARTENDER
TEXAS ROADHOUSE
10.2019 - 02.2020
ACCOUNT MANAGER/BOOKKEEPER
JAMES AYERS AND ASSOCIATES
12.2018 - 06.2019
INTERNET SALES MANGER
BROWN DODGE CHRYSLER RAM AND JEEP
08.2016 - 12.2018
SALES
ASHBURY INTERNATIONAL GROUP
03.2015 - 08.2016
LEASING PROFESSIONAL
WERTLAND SQUARE AND JEFFERSON COMMONS
06.2012 - 07.2013
PERSONNEL COORDINATOR
MAXIM HEALTHCARE SERVICES
08.2010 - 03.2011
FRONT DESK RECEPTIONIST
FARMINGTON COUNTRY CLUB
05.2009 - 08.2010
FRONT DESK MANAGER
CLIFTON INN RELAIS AND CHATEAUX
06.2008 - 05.2009
BACHELORS OF SCIENCE - Government
LIBERTY UNIVERSITY
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